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Technology Field Services Coordinator

2 months ago

Mile End, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

We are seeking a Technology Field Services Coordinator to join our Technology team in our SA Support Office.

About the Role

This newly created position is part of the Bunnings Field Services Leadership team. It is a highly autonomous role that supports the Field Services support team, with a strong focus on store technology customer service and availability. You will coordinate team members, contractors, and their priorities, working closely with the Field Services leadership team.

You will collaborate with the projects team to plan associated project work, requirements, and action tasks. Additionally, you will assist with general administrative duties such as reporting, providing documentation, and maintaining records.

While your primary responsibilities involve coordination duties, there may be times when you need to provide basic Field Services Technician support to assist stores. Regional travel will be required semi-regularly, with occasional interstate travel.

You will additionally:

  • Oversee the Field Services team’s project requirements and tasks, ITSM queues, dashboards, and tickets to ensure service quality and expectations are met.
  • Manage and coordinate various Technology projects, including hardware rollouts, new store setups, closures, upgrades, and expansions.
  • Coordinate with the projects team, manage the team’s pipeline, and participate in project meetings.

About You

Joining a collaborative and supportive team as an experienced technology leader you are customer-centric, analytical, and outcome-driven in your approach to work. You possess exceptional troubleshooting, organizational, problem-solving, interpersonal, documentation, and communication skills.

You will also have:

  • 2 years of experience in a Coordinator or similar leadership role, and 2 years in a Tech Support role (field services experience is a plus).
  • Experience within a Retail business is highly regarded.
  • Ability to interpret construction and fitout plans is highly regarded.
  • Strong understanding of Service Management principles, ITIL processes, and delivering service to a business.
  • Technical proficiency across various hardware and software solutions, including Windows and Mac environments, O365 suite, network & server infrastructure, and ServiceNow.
  • Experience with Zebra rugged mobile devices and retail Point of Sale systems & peripherals is advantageous.

We’re here to support you.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

  • Our flexible and informal work environment which helps bring balance between work and home.

  • Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

  • Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

  • 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

  • The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.