Commercial Sales

2 months ago

Sydney, Australia Amadeus Hospitality Full time

Job Title

Commercial Sales & Account Executive

PURPOSE OF THE ROLE

The Commercial Account Executive role offers a hybrid working environment combining Sales & Account Management to achieve acquisition targets and maintain existing Amadeus customers to deliver future growth within the Inside Sales segment. The primary role responsibilities include:
Driving long term retention and IT revenue growth across your customer portfolio.

Main Responsibilities

- Acquisition

Drive sales activities across Inside Sales segment to acquire new customers in accordance with the commercial principles of sustainable and profitable growth

- Retention

  • Drive account management activities across the Inside Sales segment to ensure the retention and effective management of existing customers in accordance with the commercial principles of sustainable and profitable growth

- Development

  • Drive business development activities with prospects and existing customers to achieve growth in Inside Sales segments and increase revenues through the introduction of new solutions and services

  • Creation of sales and account development plans to convert strategy into specific customer engagements and activities

  • Provide competitive intelligence, analysis of market trends and competitors performance

  • Build and leverage a network of customers and industry contacts with the express outcome of winning market share

- Sales Support Activity:

  • Contribute to improved sales support processes, systems and tools to ensure the effective execution of acquisition, retention and development targets

  • Collaborate with key stakeholders (internal & external) to ensure the delivery of sales activates to achieve the Inside Sales commercial objectives

  • Ensure the sharing of knowledge and best practices across the Commercial teams and to the broader Travel Sellers Unit

  • Proactively use CRM to drive sales pipeline and effectively create, manage and promote commercial understanding of the Retail segment

  • Ensure the accuracy and integrity of data in CRM is maintained, as well as sales activity reporting

  • Pipeline management - ensure accuracy within your Pipeline in relation to Sales Stages, Expected Signature & Expect Migration dates.

  • In conjunction with other teams/ functions, maintain responsibility for the migration of new business and of new products, solutions and services to all customers within your portfolio.

- Account Management

  • Develop and maintain a structured sales plan with all customers under your portfolio to drive new product and IT revenue opportunities.

  • Achieve expected revenue, profitability, and satisfaction levels within your portfolio.

  • Maintain a high level of functional knowledge of the GDS and the full Amadeus product portfolio through a combination of self-improvement and attending internal sales and product sessions.

  • Acquire meaningful market intelligence from customer visits.

  • The Role is office based with 1 day per week customer facing.

Experience Required

  • Experience working within the Travel Industry.

  • Understanding of Account Management and Business Development.

  • Customer service skills and the ability to understand implications and commercial impact of technical issues.

  • Ability to compile / adhere to a structured sales plan. Define milestones, action items and follow-up where required.

  • Knowledge of online booking tools – corporate or business-to-business.

  • Confidence in terms of communication and self-management.

  • Travel Agency Background preferred.

  • Experience with Global distribution Systems preferable.

  • Self-motivated, ability to work under little supervision.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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