Client Services Officer

3 months ago

Balgowlah, Australia Small Animal Specialist Hospital (Sash) Full time
  • Work in a state of the art, purpose built specialist hospital
  • Join a leading specialist hsopital in advancing patient care
  • Be part of a positive, exciting and supportive work enviornment

SASH is excited to announce our new, state of the art emergency and referral hospital in Balgowlah, Northern Beaches. Our hospital is scheduled to open towards the end of 2024. Providing veterinary excellence in the core services of medicine, surgery, emergency with critical care, dermatology and oncology. 
  
About the Role:  
Our client services team represents a pet owner’s first impression of SASH and the service we strive to offer is 5 star. This is a permanent, full time position, however we would consider a part time position for the right person. As we are a 24hr facility, this person will be working a range of shifts across a 12-hour roster. This truly is a reception positions like no other, with enormous variety and where no two days are the same.  
 
Some of the tasks include, but are not limited to: 

  • Greeting of clients and organising waiting room workflow. 
  • Management of high volume email inbox 
  • Coordination and booking of appointments both over the phone and in person 
  • Acting as a liaison between clients and the clinical team. 
  • Handling of cash, EFTPOS and other payments 
  • Requesting medical records, test results and other documents from third parties.  
  • Processing pet medical insurance claims 

About You: 
We are looking for someone who can bring a positive, engaging and helpful attitude to the role. This role will suit someone who prides themselves on providing excellent service.  Ideally you will have:  

  • 3 years minimum in a similar position 
  • Proven ability to take initiative and prioritise tasks accordingly  
  • Passionate about animals and providing excellent customer service  
  • Empathetic, compassionate and professional in all dealings 
  • Clear, professional and sensitive communication style  
  • A reliable, committed work ethic and a resilient attitude  
  • Polished demeanour  
  • Able to work independently and collaboratively  

Desirable: 

  • Previous experience in a veterinary or medical reception role or similar administrative position 
  • Previous experience in the use of EzyVet 

What’s in it for You?  
This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know we would not be achieving what we do. You would be joining a team that is highly committed to our people, supporting them to achieve their goals. Just a few of the benefits included in this opportunity are: 

  • Competitive Salary packaging 
  • Opportunities for career growth for the right person 
  • SASH paid parental leave for all new parents 
  • Team member discounts and events 

If you want to join a dynamic team with a growth mindset and focus on creating a great culture, please click through to apply for the role. 

Please note that the approximate start date will be December 2024, but subject to change. 

For any queries, please email careers@sashvets.com

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