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Project Manager

2 months ago

North Lakes, Australia Auto & General Full time

About the Role

The purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey. Our aim is to provide prompt service with personal attention to all our customers and at the same time remain vigilant in the management of incurred costs.

The Continuous Improvement Delivery Team’s purpose is to;

  • Ensure delivery of initiatives with project & change management expertise
  • Work with the business to deliver problem definition and solution design with business and process Analysis expertise
  • Enable every member of the C&A team to understand the skills and processes required to implement change successfully in the Business
  • Deliver excellence in day to day operational support

Reporting to the Change Delivery Manager, Shared Services, Continuous Improvement, the Project Manager will support the Claims & Assessing leadership team through the management of change initiatives utilising project and change management principles as well as providing advice and support. This should all be done whilst ensuring they maintain a focus on delivering exceptional service to our internal customers.

Position Accountabilities

  • Applying departmental change and delivery process project manage delivery of system, process and/or cultural changes ensuring:
    • Each project has a clearly defined scope, including objectives and quality outcomes.
    • Project deliverables meet the project goals and objectives, delivering the agreed business outcomes.
    • Project documentation as per departmental templates as relevant to the specific project, including planning and resource requests
    • Proactive, timely and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
    • Managing the work output and coaching any resources allocated to the project.
    • Change management to fully engage teams potentially impacted by, or impacting a change
    • Documenting and/or ensuring documentation of processes ‘as is’ and ‘to be’ to understand gaps
    • Business analysis (where applicable) to identify system requirements based on the business requirements
    • Ongoing monitoring of changes post implementation to ensure they are successful and benefits realisation is optimised. Where necessary, facilitate any fixes or additional enhancements that may be required
    • Post implementation reviews that measure outcomes against objectives and disseminate any key learning’s across the organisation
  • Provide Project & Change Management Support to the Claims & Assessing leadership team, as required. This may include provision of advice, assistance in managing key processes and documentation.
  • Contribute to team development and continuous improvement of delivery through mentoring, coaching and knowledge sharing forums.
  • Behave in accordance with the Auto & General company values:
  • Maintain sound knowledge of company processes, systems, products and brands
  • Adhere to relevant company policies and procedures
  • Identify and report potential risks or inadequate controls related to compliance or operational risks.
  • Champion a culture of risk and compliance across the division
  • Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

Qualifications & experience

  • Project and Change Management Experience with evidence of successful business delivery.
  • Demonstrated ability to effectively engage stakeholders at all levels of the organization
  • Superior communication skills, both written and verbal
  • A superior level of attention to detail and accuracy
  • The ability to work autonomously while maintaining focus

Desirable

  • Certified in a Formal Project Management Methodology (e.g. Agile Practitioner, Prince2 practitioner, PMI Project Management Professional)
  • Experience in managing external suppliers
  • Experience in requirements gathering and business analysis, especially in relation to system enhancements
  • An understanding of the Claims & Assessing operation

About us

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

We work together with our people, embracing our individual differences. Each of us has a vital role to play in creating a great place to work. How we behave every day, including how we make decisions, how we communicate and how we get things done, we call‘The Auto & General Way’.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Visit our website to find out more.

Our perks

Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants and other amenities.

We also have office location in Kawana (Sunshine Coast) and we are happy to consider applications from people wanting to work from there.

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. (PERM ONLY)

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.