Maintenance Supervisor

4 weeks ago

Adelaide, Australia KONE Full time

Great benefits and remuneration – Base + superannuation & bonus Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Maintenance Supervisor to join our Service team in Adelaide S.A.

In this position the Maintenance Supervisor leads the operational service delivery team, ensuring that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.

He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Maintenance Supervisors ensure that repair and callout sales targets are achieved.

What will you be doing?

Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team) Accountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team) Accountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulations Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting Through regular customer meetings, identify and promote repair sales leads, opportunities and open tenders

What are we looking for?

Electrical trade qualifications, highly desirable Full drivers licence Strong commitment to safety in the workplace Ability to interact with customers and ensure positive impact High emotional intelligence

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches.

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.

Maintenance Supervisor