Service Supervisor
7 days ago
About the Role
We are seeking a highly skilled Service Supervisor to join our team at Epiroc Australia Pty Ltd. As a Service Supervisor, you will play a critical role in ensuring the smooth operation of our service centre, providing exceptional customer service, and leading a team of technicians to deliver high-quality service.
Key Responsibilities
- Promote and maintain a safe and compliant work environment
- Coordinate and supervise technicians to deliver exceptional service
- Build sustainable relationships with all stakeholders and provide exceptional customer service
- Identify and coordinate employee training and development needs
- Apprentice program management
- Rock drill and component overhauls
Requirements
- Extensive multidisciplinary supervision knowledge and experience in an OEM environment
- Relevant Trade Certificate
- Planning and resource experience
- Effective people management and leadership skills and experience
- Excellent communication skills
- Problem-solving ability and trouble shooting skills
- Commitment to providing quality customer service
- Ability to handle and work under pressure
- Good report writing ability and proficient computer literacy
What We Offer
- Super on all hours worked
- Company paid Income Protection
- Unlimited career opportunities
- Paid parental leave for primary and non-primary carers
- Above NES long service leave
- Years of service recognition awards
- Training and mentorship opportunities
About Epiroc Australia Pty Ltd
Epiroc Australia is part of a large global company that operates in 150 countries and employs over 13,000 people worldwide. With a strong focus on automation technology, Epiroc markets and services well-known mining equipment as well as extensive ranges of consumables and other mining and construction-related equipment.
We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander people, and people from culturally diverse backgrounds to apply.
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