Customer Engagement Officer

4 weeks ago

Sydney, Australia Anglicare Full time

About Us:

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

  • Full Time position based in Norwest and moving to Macquarie Exchange in 2025
  • Anglicare is one of Australia's leading Aged Care providers
  • Work with purpose - not just another Intake role

Have you been searching for your next purpose filled role?

Come and join an organisation with over 160 years’ experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms.

With more than 300 unique roles across Anglicare, you’ll have plenty of opportunity to grow and develop your career … at the same time as making a real difference for real people.

Our values of Justice, Integrity, Compassion and Excellence allow you to do the best work of your life

To find out more please visit: Anglicare Aged Care & Community Services - Sydney & Surrounds

About the role:

Do you have excellent customer service skills and a passion for helping people? We are looking for an outstanding Customer Engagement Officer (known internally as In-Take Home Care) to provide excellent service to prospective new clients and their families. You will ensure all incoming calls and referrals are monitored and actioned promptly, and handled in alignment with our values of integrity, justice, compassion and excellence. You will have excellent computer skills and knowledge of Aged Care is preferred.

As a Customer Engagement Officer, you will:

  • Assist customers with their Home Care enquiries in a polite and friendly manner

  • Have a comprehensive knowledge and understanding of Anglicare’s products and services (full training will be provided)

  • Monitor, prioritise and action referrals

  • Ensure all client data is accurately gathered and documented using our internal programs and systems

About You:

  • Certificate III in Aged Care/Community Services or equivalent

  • Previous experience in Home Care/Community/Aged Care (desirable)

  • Demonstrated experience in Customer Service with a high level of verbal and written communication skills

  • Proficient computer skills – understanding of Microsoft Teams, Office/outlook programs

Want to join? We offer:

  • Flexible, supportive work environment that provides the opportunity to do your best the most rewarding work of your life

  • Opportunities for career progression, professional development and training

  • Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment

  • Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program

  • Fitness Passport with discounts to over 800 gyms for you and your family

  • Tax benefits through salary packaging options as a not-for-profit organisation

  • A safe and healthy workplace culture

  • A fun, supportive, and engaged team

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible as applications may close prior to the closing date.

Application Close Date: November 15, 2024

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