L2 /L3 - Application Support

2 months ago

Sydney, Australia Snaphunt Full time

The Offer

  • Work within a company with a solid track record of success
  • Join a well known brand within Insurance
  • Opportunity to make a positive impact

The Job

You will be responsible for :

L2/L3 - Application / Platform Support Engineer

Location: SYDNEY

  • Need a strong Application support person who has primarily worked on supporting end user customers,
  • Understand existing platform and products workflow, business lifecycles in order to assist platform users
  • Support and assist platform customers with technical production issues, queries and support requests
  • Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
  • work closely with the technology teams, product managers, and business teams to resolve and close support requests.
  • Provide severity and scope analysis of issues, inquiries, and requests.
  • Maintain ownership until resolution of technical issue.
  • Evaluate production support process and provide feedback.
  • Design production support procedures, policies and documentation.
  • Organize multiple production issues, customer requests and inquiries from other sources.

The Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 5 year experience, ideally within a Helpdesk / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You are highly goal driven and work well in fast paced environments
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data

The Employer

Our client Serving Recruiting Needs for Customers, Specialized Talent Sourcing Services for Emerging Technology Stack, Experts in leadership Hiring, and Serving customers Pan India for Their Technology, Sales, and Leadership hiring Needs.


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