Head of Engineering

4 months ago

Melbourne, Australia Gentrack Full time

The Opportunity

As the Head of AU Engineering, you own the outcomes of the Australian Delivery Engineering teams. You will work with the Heads of Engineering across APAC to continually review and improve the engineering practice for ongoing improvements in critical areas such as quality, security and scalability while ensuring that modern agile practices are embedded into the fabric of the engineering organization to support our people and our customers. You are responsible for the leadership, guidance and mentoring of the Australian Engineering and Delivery Managers, working with the Customer Success and Project teams to ensure the engineering department is sized to meet the work demands.  

You are a leader, comfortable with managing software development and delivery, using an agile mindset to continuously improve and coach individuals & teams while continuing to understand the needs of the business’ bigger picture and work to evolve the Engineering organization accordingly.

You will partner closely with the Heads of Customer Success and Project Delivery to ensure delivery of world-class software and services to our customers, while understanding the engineering drivers that impact profitability. You will spend time with our customers, developing relationships with key customer stakeholders to understand customer needs and challenges, then using this as a mechanism to help drive innovation within the engineering organisation. 

As the owner of the outputs of the Australian Delivery Engineering Teams, understanding the performance of the teams and using this information to identify and implement improvements to support customer satisfaction and profitability is a key aspect of the role. 

The Specifics 

The key responsibilities of the role are to: 

  • Lead the AU engineering and delivery managers, as well as other key senior roles as required 
  • Understand and measure performance metrics and deliver ongoing improvements
  • Contribute to the engineering practice, driving ongoing improvement 
  • Understand our emerging technology and work to minimize the impacts to Delivery Engineering and ultimately our customers 
  • Work with other senior staff and leaders to drive innovation across APAC 
  • Foster a team environment, creating high performing teams 
  • As a member of the Australian senior leadership team work on initiatives to uplift and scale the Australian business
  • Look to increase efficiencies in the engineering practice and drive improvements in customer profitability
  • Create transparency into engineering performance, monitor and report on key metrics
  • Work with other senior leaders to transfer knowledge to the engineering teams and understand the technology roadmap to prepare Delivery Engineering for adoption of new products and features.
  • Guide and support the AU engineering and delivery managers to ensure the delivery of engineering services securely.
  • Works with PMO, Engineering and Delivery Managers and Customer Success to manage resource supply and demand.
  • Work to advance the security and automation in the engineering practice
  • You will foster the evolution of the delivery engineering team culture in a growing organization
  • You drive change within the development organisation and foster a positive culture of continuous improvement
  • You will create an inclusive, and diverse environment where people can do their best work
  • You will drive individual growth through recognition, opportunities, and incentives.
  • Assist and support your team’s support service as part of the escalation/de-escalation processes 
  • Recognise gaps in our service delivery and propose and support changes to address
  • Manage and prioritise customer requests in an effective and sustained manner that builds and strengthens customer relationships
  • To abide to the Compliance Policies and Procedures of the Company
  • Take reasonable care of your own and other people’s Health & Safety in the workplace
  • In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader

What we're looking for

  • Demonstrated experience in leading and managing engineering teams, including overseeing software delivery processes, ensuring high quality outputs, and meeting delivery deadlines
  • Track record of managing and improving operational processes with extensive experience in implementing and optimizing Agile methodologies across numerous teams
  • Experience in defining and executing engineering strategies that align with business objectives, including capacity planning, resource management, recruitment, and risk mitigation
  • Deep understanding of software delivery processes and what it takes to drive successful delivery of high quality, secure, software 
  • A passion for people and a track record of nurturing and growing them to be the best they can be 
  • Experience in and ideas for influencing change and growth of development teams 
  • A relentless drive for continuous improvement in processes, others and yourself 
  • Exceptional communication skills, and being a good listener 
  • Can do attitude, a passion for excellence and a commitment to be the best
  • High levels of energy, sound judgement and determination to achieve with a sense of urgency
  • High attention to detail
  • Ability to give and receive positive and constructive feedback
  • A relevant tertiary qualification in computer science or equivalent experience. 

What we offer in return:

  • Personal growth – in leadership, commercial acumen and technical excellence
  • To be part of a global, winning high growth organization – with a career path to match
  • A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
  • A competitive reward package that truly awards our top talent
  • A chance to make a true impact on society and the planet

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