See more Collapse

Retention Marketing Manager

1 month ago

Macquarie Park, Australia NCS Group Full time

It starts with YES


At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.


We enable connections with customers every day – holding the key to be Australia's most loved brand, and we aim to develop and retain our customers with the right message through the right channel at the right time to the right customer, at scale.

The primary objective of this role is to drive retention of Optus products and services to minimise customer outflows whilst profitably growing lifetime value by increasing customers’ tenure and product holdings. This requires a deep understanding of the customer needs and “value pathways” within the base, collaborating cross functionally with the product teams to deliver shared goals.

Your day in the life of a Retention Marketing Manager at Optus

Developing the customer lifecycle strategy, including insights, customer experience and program execution to drive business and customer outcomes. Using customer insights and analysis of the base to advise the retention plans for each segment /cohort, working cross-functionally within Customer Engagement (CE) and the broader product stakeholders. Increasing retention of Optus products and services to drive customer tenure and improve NPS. Working collaboratively with the CE team to leverage customer insights discovered to develop and optimise detailed customer behaviour driven journeys throughout their lifecycle, detailing trigger points for key retention opportunities. Increasing Customer Lifetime Value by increasing the usage of Optus products and services per customer. Working collaboratively with stakeholders from sales, service, product and CE to leverage insights and analysis on outflows, detailing key insights and opportunities.


Your skills to pay the bills

Validated experience in a similar role with previous runs on the board Shown retention experience, with an ability to understand and work closely with channels. Strong analytical and conceptual skills. You have retention management experience or have come from a Customer Marketing, CRM or CVM background. You have a proven track record using insights to identify the key factors that will transform a customers’ experience to drive advocacy. Experience in stakeholder management to align across a common set of goals.


Perks we love at Optus

3 days in the office, 2 days remote – with flexible hours to suit Inclusive paid parental leave, up to 14 weeks for the primary care giver. All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’. Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University). Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network. Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

We have other current jobs related to this field that you can find below

  • Retention Marketing Manager

    2 weeks ago

    Macquarie Park, Australia NCS Group Full time

    Start your journey with a YESWe at Optus have set an ambitious goal of becoming the most beloved everyday brand in Australia. We strive to foster connections with our customers on a daily basis, aiming to solidify our position as Australia's favorite brand. Our focus is on engaging and retaining customers effectively by delivering the right message through...

  • Retention Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Singtel Full time

    It starts with YES! At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. We enable connections with customers every day – holding the key to be Australia's most loved brand, and we aim to develop and retain our customers with the right message through the right channel at the right time to the right customer, at scale....

  • Retention Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Singtel Group Full time

    It starts with YESAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.We enable connections with customers every day – holding the key to be Australia's most loved brand, and we aim to develop and retain our customers with the right message through the right channel at the right time to the right customer, at scale. The primary...

  • Product Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Paxus Australia Pty Ltd Full time

    Posted 28 August 202- SalaryNegotiable LocationMacquarie Park Job type Contract DisciplineDigital Reference262702_Job description:In this position you will be responsible for developing and executing strategic marketing plans for the products, driving their successful adoption in the market, and collaborating with cross-functional teams to achieve business...

  • Manager, Growth

    4 weeks ago

    Derwent Park, Australia Grupo Mantra Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Product Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Optus Full time

    Product Marketing Manager:Date:22 Aug 2023Location: Macquarie Park, AustraliaCompany:Singtel GroupProduct Marketing ManagerWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.Ready to reimagine your career at...

  • Retention Specialist

    3 weeks ago

    Bedford Park, Australia Westpac Full time

    Located in Bedford Park - Drive excellent customer experience - Grow a career within lending **How will I help?** You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention...

  • Retention Specialist

    2 weeks ago

    Bedford Park, South Australia Westpac Full time

    Located in Bedford Park Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to...

  • CRM Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Metcash Full time

    Our network of family-owned businesses are taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference.As a CRM Marketing Manager, this role will contribute...

  • CRM Manager

    2 weeks ago

    Macquarie Park, Australia Davidson Group Services Full time

    Reporting to the Digital Marketing Manager; the CRM Manager will create, manage and drive customer experience and loyalty amongst its customers. They will create, develop and manage the CRM system, deliver insights to inform business decisions, and assist in developing a customer experience strategy for our customers now and into the future.This role will...

  • Marketing Manager

    1 week ago

    Macquarie Park, Australia BYD Australia Full time

    **About BYD** At BYD, our mission is Technological innovations for a better life by offering groundbreaking New Energy vehicles that are at the forefront of safety, technology, and innovation. Founded in 1995, BYD is a global high-tech company driven by the future. BYD has played a significant role in sustainable mobility from automotive, and rail transit...

  • Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Marketing Manager - Macquarie Park location, short walk from Metro Station - 7 Additional Leave days per year, NFP salary packaging & WFH Options! - Collaborative, dynamic, and professional team Exciting things are happening at Catholic Healthcare! In 2024 we’ll celebrate 30 years in care, we now have over 5000 employees and a new opportunity for a...

  • Marketing Manager

    2 weeks ago

    Macquarie Park, Australia BYD Australia Full time

    About BYDAt BYD, our mission is Technological innovations for a better life by offering groundbreaking New Energy vehicles that are at the forefront of safety, technology, and innovation.Founded in 1995, BYD is a global high-tech company driven by the future. BYD has played a significant role in sustainable mobility from automotive, and rail transit to...

  • Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Marketing Manager Macquarie Park, NSW Apply Back to Results ...

  • Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Marketing Manager Macquarie Park location, short walk from Metro Station 7 Additional Leave days per year, NFP salary packaging & WFH Options Collaborative, dynamic, and professional teamExciting things are happening at Catholic Healthcare In 2024 we'll celebrate 30 years in care, we now have over 5000 employees and a new opportunity for a Marketing Manager...

  • Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Job DescriptionMarketing Manager Macquarie Park location, short walk from Metro Station7 Additional Leave days per year, NFP salary packaging & WFH OptionsOpportunity to apply your Aged Care experience & expertiseCollaborative, dynamic, and professional teamExciting things are happening at Catholic Healthcare In 2024 we'll celebrate 30 years in care, we now...

  • Marketing Manager

    2 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Marketing Manager Macquarie Park location, short walk from Metro Station 7 Additional Leave days per year, NFP salary packaging & WFH Options Opportunity to apply your Aged Care experience & expertise Collaborative, dynamic, and professional team Exciting things are happening at Catholic Healthcare In 2024 we'll celebrate 30 years in care, we now have over...

  • Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Job DescriptionMarketing Manager Macquarie Park location, short walk from Metro Station7 Additional Leave days per year, NFP salary packaging & WFH Options!Opportunity to apply your Aged Care experience & expertiseCollaborative, dynamic, and professional teamExciting things are happening at Catholic Healthcare! In 2024 we’ll celebrate 30 years in care, we...

  • Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Catholic Healthcare Full time

    Marketing Manager  Macquarie Park location, short walk from Metro Station 7 Additional Leave days per year, NFP salary packaging & WFH Options! Opportunity to apply your Aged Care experience & expertise Collaborative, dynamic, and professional team Exciting things are happening at Catholic Healthcare! In 2024 we’ll celebrate 30 years in care, we now...

  • Marketing Manager

    4 weeks ago

    Macquarie Park, Australia Unichi Wellness Full time

    **About Us** Unichi is an Australian company specializing in developing premium health supplement products for women around the world. Unichi products focus on three key areas: emotional wellbeing supplements, beauty supplements and gummy vitamins. In 10 years’ time, Unichi has expanded from its Australian roots into over 20 countries and regions all...