Manager - Legal Partnerships

4 months ago

Port Melbourne, Australia Transurban Full time

Transurban's commitment to enhancing road safety, intelligence, and sustainability is evident through its innovative solutions that tackle transportation challenges. The Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience. This division adopts a comprehensive approach, integrating employees, processes, and technology to improve customer interactions.

About the role

As the Manager of Legal Partnerships, you will take on a vital role in shaping and leading the collaboration between Transurban and its third-party legal partners, driving collections through strategic legal processes. With a deep understanding of operational excellence and a keen eye for opportunity, you will guide a nationally distributed team to achieve outstanding results in debt recovery. Your focus will be on optimising both operational and financial performance, ensuring that the Customer Solutions team consistently meets or exceeds ambitious targets while delivering cost-effective outcomes.

In this dynamic role, you will exercise commercially focused judgment, analysing and selecting the most suitable cases for legal collections based on strategic, behavioural, and financial criteria. You will manage relationships with law firms, debt collection agencies (DCAs), and government partners, overseeing the progression of cases through all stages of legal activity. 

Your leadership will be key in preparing for court proceedings and ensuring that all legal obligations are met while minimising risks.

Collaboration will be at the heart of your work, as you partner with the CS&AMP team, the broader business, and external legal experts to design and maintain efficient processes that drive debt recovery and reduce non-arranged travel and debt levels. Your ability to influence stakeholders and inspire your team will be crucial in delivering enhanced operational performance, productivity, and service excellence. This is an exciting opportunity to make a significant impact by aligning legal strategies with the Group’s business objectives and protecting its interests and reputation.

Day-to-day, you will:

Lead recovery efforts and support enforcement activities to enhance the effectiveness of the legal collections strategy. 

Identify and pursue opportunities for value optimization within the legal collections framework

Ensure the Group’s objectives are met when negotiating, advising on, drafting, and reviewing commercial agreements and while overseeing the development of contracts

Customer impacts are accounted for and adequate notice and supporting strong record of managing third party partners to achieve desired outcomes 

Strong commercial judgement and ability to manage competing factors and opportunities to drive outcomes in a timely manner.

Ability to develop insight and analysis and strategies from a variety of sources and information, including underlying legal requirements 

Ability to take a proactive approach to managing risks associated with legal processes e.g. anticipate issues, propose solutions early, participate in regular business team meetings 

Highly developed verbal and written communication skills with the demonstrated ability to successfully engage, negotiate and deal tactfully and effectively with people in challenging circumstances 

This role requires someone who possesses:

Strong understanding of the operation of the legal system gained from a relevant role within the legal sector or similar

Strong record of managing third party partners to achieve desired outcomes 

Strong commercial judgement and ability to manage competing factors and opportunities to drive outcomes 

Ability to develop insight and analysis and strategies from a variety of sources and information, including underlying legal requirements 

Ability to take a proactive approach to managing risks associated with legal processes e.g. anticipate issues, propose solutions early, participate in regular business team meetings 

Ability to build effective working relationships with individuals at all levels both within the organisation and externally 

Highly developed verbal and written communication skills with the demonstrated ability to successfully engage, negotiate and deal tactfully and effectively with people in challenging circumstances 

Strong organisational and time management skills including an ability to be deadline driven

With a career at Transurban, you will enjoy a range of benefits, including:

A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year

16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

Learning and development opportunities to support your career interests

Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more

Share offers and insurance benefits

Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns.

Ready to help us keep cities moving? Apply today.

Job Type:

Permanent

Closing Date:

27-Sept-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Sydney CBD, Inner West & Eastern Suburbs Sydney NSW

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