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Assistant L&D Manager

1 month ago

Hobart, Australia Hilton Hotels Full time

JOB DESCRIPTION

DoubleTree by Hilton Hobart – Assistant Learning & Development Manager

We are looking for passionate hospitality stars to join our pre-opening team.

*Australian Working Rights Required*

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

About DoubleTree by Hilton Hobart

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

 What will it be like to work for Hilton?

Our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognized for our commitment to building a culture of service.

You can expect to receive:

·         A competitive industry rate

·         Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,

·         Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few

·         A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being

·         Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and

Investment in your well-being to include flexible working arrangements that support you in making space for what matters most.

The Assistant Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. 

What will I be doing? 

As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards: 

·         Update the training notice board with all information on the situation in and out of the hotel as well as training information. 

·         Assist the Director of HR to organize reward and certification programs 

·         Organize reward and certification programs. 

·         Organize in coordination with the HR Manager and Department Heads, approved cross trainings. 

·         Carry out talent programs according to brand standards. 

·         Assist to set up and maintain training and talent program policies. 

·         Develop plans to conduct needs analyses and in-house training on a regular basis. 

·         Regularly keep training records. 

·         Develop tools and systems to ensure training and development programs meet hotel objectives. 

·         Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 

·         Take part in the preparation and planning of the Training department’s goals and objectives. 

·         Assist to set up the talent program budget. 

·         Take part in team member performance reviews and set up development plans. 

·         Facilitate multiskilling. 

·         Manage the planning and delivery of orientation programs. 

·         Offer support and advice on personal development plans to team members under your supervision. 

·         Implement appropriate management practices that provide team members with motivation and communication. 

·         Provide information as required regarding training records and attendance. 

·         Assist all departmental trainers if necessary, with trainings.     

·         Deal effectively with guests and workplace colleagues from a variety of cultures. 

·         Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures. 

·         Adhere to the hotel’s security and emergency policies and procedures. 

·         Be familiar with property safety, current first aid and fire emergency procedures. 

·         Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

·         Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

An Assistant Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

·         Minimum 5 years of related working experience in the hotel industry. 

·         Knowledgeable of Learning & Development. 

·         Good communication skills. 

·         Good presentation and teaching skills. 

·         Good project management skills. 

·         Excellent coordination and organization ability. 

·         Willing to take challenges and work under pressure.