National Operations Manager

1 month ago

Melbourne, Australia Bed Bath N' Table AU Full time

Who We Are:

At Bed Bath N’ Table we are in the business of helping our customers to turn their houses into homes where they can create wonderful and lasting memories with family and friends.

Operating since 1976 and with over 180 stores across Australia, New Zealand and Singapore (and growing), Bed Bath N’ Table is a true Australian owned business success story.

The Role

We are looking for a motivated and experienced National Retail Operations Manager to oversee the performance of our stores nationwide, ensuring we continue to deliver exceptional customer experiences while maximizing profitability and growth.

As the National Retail Operations Manager, you will be responsible for driving efficiency, effectiveness, and performance across our retail network. This role provides strategic leadership and operational oversight, ensuring that all stores and regional managers are equipped with the tools, resources, and processes needed to achieve the business objectives. You will be the key driver of operational excellence, focusing on sales growth, profitability, and delivering an outstanding customer experience and would require frequent travel.

Key Responsibilities

  • Lead, motivate, and develop a team of regional managers and store teams to meet sales targets and key performance indicators (KPIs).
  • Drive sales strategies and implement policies and procedures to enhance productivity, customer service, and store profitability.
  • Monitor and analyse KPIs to identify areas for improvement and provide actionable insights for store performance optimization.
  • Oversee recruitment, development, and succession planning for managers and store teams, ensuring a high-quality workforce.
  • Ensure compliance with HR policies, employment regulations, and OH&S standards across all stores.
  • Develop and implement operational policies and procedures that improve customer service and operational effectiveness.
  • Collaborate with cross-functional teams, including merchandising, marketing, and HR, to align on strategy and execution.

Key Attributes and Skills:

  • Strong leadership and communication skills with a proven ability to manage, motivate, and develop large, high-performing teams.
  • Deep knowledge of retail sales operations, including merchandising, inventory management, and sales strategies.
  • Strong analytical and problem-solving skills, driving sales and managing costs through data driven decision making.
  • Ability to develop and implement operational processes and procedures that drive efficiency and customer satisfaction.
  • Knowledge of HR practices, including recruitment, development, and legal compliance (OH&S).

Experience:

  • 7+ years of experience at a national or regional level within the homewares industry (preferred)
  • Proven track record of driving sales growth and improving profitability.
  • Experience in recruiting, developing, and managing teams of regional and store managers.
  • Competent with retail management systems, POS systems, and Microsoft data analytics tools.

We Would Love to Hear from You:

If you have the skills, experience and motivation to succeed in this role and want to be part of a friendly and supportive team environment we want to hear from you.

Apply now to find out more

Why Join Us:

  • Staff discount of 30% off full price items and an additional 15% off reduced items
  • Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport
  • Invaluable experience as part of the broader, fast paced Planning team
  • Competitive salary package

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