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National Operations Manager

2 months ago

North Melbourne, Victoria, Australia Visy Full time

Job Title: National Operations Manager

Job Summary:

Visy is seeking an experienced National Operations Manager to lead our freight forwarding operations, ensuring efficiency, service quality, and compliance. The successful candidate will drive process improvements, manage cross-functional teams, and foster a culture of excellence and accountability.

Key Responsibilities:

  • Lead national freight forwarding operations, ensuring efficiency, service quality, and compliance
  • Drive process improvements to streamline operations and enhance customer satisfaction
  • Manage cross-functional teams and foster a culture of excellence and accountability
  • Monitor individual and team performance, track progress towards objectives, provide coaching and feedback, and take corrective actions for continuous improvement
  • Identify, develop, and implement new ways to automate, streamline, and improve operational procedures that optimize efficiency, increase revenue, and enhance customer satisfaction
  • Workload planning to enable appropriate workload distribution and deadline achievement
  • Manage and maintain regular communication with customers to minimize impact to business operations

Requirements:

  • Extensive working experience within the freight forwarding sector
  • 5+ years of experience as a national operations manager required
  • In-depth understanding of freight forwarding operations with the ability to overcome adversities in the industry
  • Solid experience using CargoWise1 system
  • International and local transport experience
  • Extensive team leadership experience with demonstrated effectiveness in team engagement, cultural development, and process improvement
  • Ability to build and maintain relationships with external and internal stakeholders

What You'll Love:

  • Sustainability: Contribute to sustainability initiatives that make a difference.
  • Supportive Environment: Be part of a team that values safety, respect, and collaboration.
  • Career Growth: Opportunities for further training and career advancement within the company