Home Loan Specialist
1 month ago
About the company
This job ad is the universe’s way of telling you that you’re currently in the wrong job.
Compare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world
We are all about Integrity, Growth, Excellent Customer Service, and being Peerless - without compromise; all of which are critical to delivering on our purpose of ‘We honestly strive to empower Australians to make the best decisions saving time, money & stress'.
About the role:
Are you ready to take your career to new heights? Compare the Market has an exciting opportunity for a dedicated Home Loan Specialist to join our team and embark on a fulfilling journey assisting our valued customers in achieving their dream of home ownership. In this role, you'll play a crucial part in guiding customers through their home loan journey, ensuring their needs are met while upholding compliance and regulatory standards.
In this critical role, you will work closely with customers, internal teams, and external partners to deliver timely, effective, and accurate loan solutions. Your responsibilities will include providing personalised loan advice, processing loan applications, maintaining up-to-date knowledge of loan products and regulations, and ensuring a seamless and supportive customer experience.
What You’ll Do:
- Communicate effectively with customers to build rapport and trust throughout their home loan journey, from application to settlement and beyond.
- Understand customer needs and objectives to recommend lender and product options that are suitable for their individual circumstances.
- Ensure compliance with Best Interest Duty and Responsible Lending requirements throughout the home loan process.
- Maintain accurate and truthful customer records in Salesforce CRM.
- Collaborate with Home Loan Consultants to resolve credit-related or customer-related queries, ensuring a smooth and timely experience.
- Mentor Home Loan Consultants, identifying training needs and opportunities to enhance their knowledge and skills.
- Assist with urgent requirements to ensure a peerless experience for customers.
What You’ll Bring:
- Certificate IV in Finance and Mortgage Broking or Diploma of Finance and Mortgage Broking Management.
- Current AML Training Certificate.
- Demonstrated recent experience in Home Loan Lending as a Mortgage Broker either with a bank, Mortgage Credit Provider or similar.
- Possess a thorough understanding of the entire Home Loan Platform and related systems, including Credit Score/Report, Property and Suburb Report, Salesforce CRM, AFG FLEX, ApplyOnline, Microsoft, and Google Suite.
- Solid understanding and ability to meet Responsible Lending obligations and Best Interest Duty requirements.
- Strong financial acumen with proven problem-solving and critical thinking skills.
- Comfortable working with customers in an online, digital space, including online lodgement and processing of home loan applications, and communicating via email, phone, or video call.
- Highly organised with keen attention to detail, able to manage conflicting deadlines.
Our Benefits
At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:
- Vibrant and social community who have annual celebrations, family fun days and regular events.
- Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave.
- Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
- Employee discounts on Car, Home, Travel insurance.
- Income protection insurance provided to support you in the event of non-work-related illness or injury.
- Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
- Access to the Employee Assistance Program
Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.
Want to know more? Then apply now It’s Simples
Please note that this role is only available to candidates with unlimited Australian working rights, as sponsorship is not available.
*Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
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