Customer Technical Support Specialist

3 weeks ago


Sydney, Australia Fitzgerald Jenkins Recruitment Full time
Banking & Finance Stock Broking Sydney Permanent / Full Time
  • Sydney Based
  • Top Tier Client
  • Engage with key stakeholders within Australian Financial Markets

An excellent opportunity has become available for a decisive team-player to develop and grow in this market-leading Financial Services company.
  
In this fast-paced environment, you will work in a high performing team as the first point of contact for technical queries for a wide range of customers across their Trading and Information systems.

Responsibilities will include:

  • Deliver exceptional service to customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support
  • Support the operation of External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience
  • Manage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLAs
  • Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience
  • Identify and implement initiatives related to operational risk reduction, technical change and process improvement

The successful candidate will have:

  • Previous experience in a customer service orientated and delivery focused environment
  • An understanding of the Australian financial markets including Equity, Derivatives or OTC Markets
  • Experience in providing technical support
  • Experience with technical systems, protocols or infrastructure
  • Experience and knowledge of FIX protocol is highly regarded

For more information on this role please hit the 'Apply' button or get in touch with Dylan - Dylan@fitzgeraldjenkins.com



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