Contact Centre Representative

2 weeks ago


Charlestown, New South Wales, Australia PRP Diagnostic Imaging Full time

About the Role

We are seeking a highly skilled and compassionate Contact Centre Consultant to join our team at PRP Diagnostic Imaging. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our patients, booking appointments for a range of imaging procedures, and ensuring accurate information is entered and reviewed.

Key Responsibilities

  • Manage inbound and outbound calls to book appointments for patients
  • Provide exceptional customer service to patients, including advising on preparation requirements and ensuring accurate information is entered and reviewed
  • Complete billing and invoicing for patients, liaise with referring doctors, and operate our booking system
  • Work collaboratively with the team to achieve efficiency and customer satisfaction goals

About You

We are looking for a candidate with outstanding customer service skills, ideally within a call/contact centre environment. You will have excellent interpersonal skills, particularly with regards to compassion and empathy, and be able to thrive in a KPI-driven environment. You will also have the ability to prioritise your workload, multitask, and work autonomously as part of a cohesive team.

What We Offer

  • Attractive remuneration and benefits, including discounted health insurance and gym membership
  • A clearly defined pathway for career progression and secondment opportunities
  • Ongoing industry-leading professional training, development, and education
  • New state-of-the-art equipment and a friendly, diverse, and professional team
  • Flexible and supportive working arrangements

Our Values

We put care into everything we do, are courageous and accountable, and trust and empower each other. We are committed to providing the highest quality of patient care and having fun is part of our culture.



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