Senior Customer Implementation Consultant

2 weeks ago

Melbourne, Australia Deputy Full time

Responsibilities

Manage the end-to-end delivery and implementation of complex projects for Deputy’s largest enterprise customers Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders Define and communicate project plans with clearly defined timelines and deliverables Collaborate with Solutions Architects to design custom solutions as needed to fulfil customer requirements Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines Interpret and map customer’s business structure to the Deputy platform, optimising for ease of use and performance Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Qualifications and Requirements

Proven ability to understand, define, and document deliverables, including but not limited to; requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives A demonstrated history of establishing and meeting work schedules with limited time frames and under tight deadlines Ability to understand and relate to both technical and non-technical project team members Experience with enterprise SaaS applications 3+ Years of professional experience in delivery, implementation, or project management Employee Perks - Share Options - Paternity/Maternity Leave Policies - Personal Learning & Development Fund- Flexible Work Policy - Company wide Development & Coaching - Hackathons - Awards - "Your Time to Shine & Celebrate Success"- Social Events & variety of social clubs (Books, LGBT, Games, Sports) - Mental Health Support - Munch & Learns Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. #LI-Remote

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