Senior Application Implementation Consultant

Senior Application Implementation ConsultantClicks IT Recruitment

• St Kilda, VICITSource:

uWorkinJOB DESCRIPTIONPOSITION SUMMARY & PURPOSE

Your primary role is to define, design, configure and implement client's applications to meet customer acceptance.

You will also act as a mentor to assist technical teams to deliver software changes, defect fixes, configurations, and implementation of client's applications.

You will achieve this by utilising approved implementation and configuration methodologies along with critical thinking skills, the ability to maintain customer relationships on- site and by leveraging your experience engaging with customers to achieve an effective and desirable position for both parties with autonomy.

Your secondary role is to provide Level 3 application support for designated customers and software applications.
OBJECTIVES / MAIN ACTIVITES

Develop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions.

Application Implementation consultants are required to:
Maintain a lead role as Product Specialist in support of customers and the sales function.
Define and deliver configuration requirements to customers.
Gather and translate business and technical requirements.
Configure and implement the applications at a high quality.
Actively participate in software configuration planning and management.
Pro-actively identify blockers, challenges and risks and take steps to close issues and make quick decisions.

Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery.

Participate in pre-sales activities as required.
Assist in the preparation of quotations and tender process responses such as EOI's, RFT's, RFQ's as required.
Work across understanding of release and configuration management.
Writing technical documentation.
Proactively communicate all design, build, testing and quality risks, assumptions and dependencies for timely escalation.

SKILLS AND ABILITIES
Ability to write technical and business documentation.
Excellent listening, questioning and presentation.
Strong customer service focus and communication skills (written and verbal).Strong analytical, problem solving and technical skills.
Business Analysis skills advantageous.
Enjoy working with, installing, configuring software.
Effective time management and conflict resolution skills.
Ability to deliver problem resolutions under pressure at customer-site and remotely.
Ability to negotiate transition through customer testing to production, training and then maintenance and SLA's.
Consulting skills necessary.
Leverage business and technical acumen to nurture client relationships.
Ability to communicate issues and resolutions clearly.
Time management, expectation setting and prioritisation skills to manage multiple requests and stakeholders.
Technical competence in current market computing technologies.
Conduct training sessions and running customer workshops (nice to have).ATTRIBUTES REQUIRED

Self-motivated and enjoys autonomy.
Passionate about software and technology of all sorts, even outside of work.
Natural confidence in customer-facing role (remote and in person).People orientated with positive interpersonal skills.
Excellent interpersonal skills and the ability to work in a busy environment.
Diligent, collaborative, and great team player.
Performance driven, outcome focused and operates with a sense of urgency.
Highly ethical; has quality awareness.
Strong, demonstratable problem-solving skills.
Seeks accountability and feedback.
Actively addresses problems and often innovates.
Teamwork and flexibility to work beyond set role for the benefit of the overall team.
Submit all project work and in-progress updates in a timely manner.
Sound understanding of the commercial impact of activity on profitability.
Demonstration of Hexagon's core values of professional, engaged, innovative, customer- focused, profit driven and entrepreneurial.

POSITION SPECIFIC COMPETENCIES
This role requires the successful candidate to pass National Police Record checks.
Domestic and International travel may be involved.
Be available for the 24 X 7 on-call support roster on a mutually agreed case by case basis.

Working knowledge across C#, ASP, .NET, PowerShell script and WPF User Interface modification (not essential).Understanding of testing, ability to conduct smoke testing (not essential).Knowledge of operational workflows within I/CAD and InService (nice to have).

QUALIFICATIONS

Tertiary level qualifications in Software Engineering or equivalent.
Certification in SQL Server, Oracle or similar databases will be highly regarded.
Successful track record in implementation of software delivery life cycle projects.

Demonstrated understanding of the Software Development Life Cycle (SDLC).Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data Guard.

Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP Networks.

Ability to use and interact with DevOps, VSTS, TFS, SVN, GIT and Visual Studio and related tools.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

For further information please contact Roviana Sequeira at Clicks IT Recruitment on At Clicks, we embrace diversity, inclusion, and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call or email

POSITION SUMMARY & PURPOSE

Your primary role is to define, design, configure and implement client's applications to meet customer acceptance.

You will also act as a mentor to assist technical teams to deliver software changes, defect fixes, configurations, and implementation of client's applications.

You will achieve this by utilising approved implementation and configuration methodologies along with critical thinking skills, the ability to maintain customer relationships on- site and by leveraging your experience engaging with customers to achieve an effective and desirable position for both parties with autonomy.

Your secondary role is to provide Level 3 application support for designated customers and software applications.
OBJECTIVES / MAIN ACTIVITES

Develop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions.

Application Implementation consultants are required to:
Maintain a lead role as Product Specialist in support of customers and the sales function.
Define and deliver configuration requirements to customers.
Gather and translate business and technical requirements.
Configure and implement the applications at a high quality.
Actively participate in software configuration planning and management.
Pro-actively identify blockers, challenges and risks and take steps to close issues and make quick decisions.

Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery.

Participate in pre-sales activities as required.
Assist in the preparation of quotations and tender process responses such as EOI's, RFT's, RFQ's as required.
Work across understanding of release and configuration management.
Writing technical documentation.
Proactively communicate all design, build, testing and quality risks, assumptions and dependencies for timely escalation.

SKILLS AND ABILITIES
Ability to write technical and business documentation.
Excellent listening, questioning and presentation.
Strong customer service focus and communication skills (written and verbal).Strong analytical, problem solving and technical skills.
Business Analysis skills advantageous.
Enjoy working with, installing, configuring software.
Strong database skills.
Effective time management and conflict resolution skills.
Ability to deliver problem resolutions under pressure at customer-site and remotely.
Ability to negotiate transition through customer testing to production, training and then maintenance and SLA's.
Consulting skills necessary.
Leverage business and technical acumen to nurture client relationships.
Ability to communicate issues and resolutions clearly.
Time management, expectation setting and prioritisation skills to manage multiple requests and stakeholders.
Technical competence in current market computing technologies.
Conduct training sessions and running customer workshops (nice to have).ATTRIBUTES REQUIRED

Self-motivated and enjoys autonomy.
Passionate about software and technology of all sorts, even outside of work.
Natural confidence in customer-facing role (remote and in person).People orientated with positive interpersonal skills.
Excellent interpersonal skills and the ability to work in a busy environment.
Diligent, collaborative, and great team player.
Performance driven, outcome focused and operates with a sense of urgency.
Highly ethical; has quality awareness.
Strong, demonstratable problem-solving skills.
Seeks accountability and feedback.
Actively addresses problems and often innovates.
Teamwork and flexibility to work beyond set role for the benefit of the overall team.
Submit all project work and in-progress updates in a timely manner.
Sound understanding of the commercial impact of activity on profitability.
Demonstration of Hexagon's core values of professional, engaged, innovative, customer- focused, profit driven and entrepreneurial.

POSITION SPECIFIC COMPETENCIES
This role requires the successful candidate to pass National Police Record checks.
Domestic and International travel may be involved.
Be available for the 24 X 7 on-call support roster on a mutually agreed case by case basis.

Working knowledge across C#, ASP, .NET, PowerShell script and WPF User Interface modification (not essential).Understanding of testing, ability to conduct smoke testing (not essential).Knowledge of operational workflows within I/CAD and InService (nice to have).

QUALIFICATIONS

Tertiary level qualifications in Software Engineering or equivalent.
Certification in SQL Server, Oracle or similar databases will be highly regarded.
Successful track record in implementation of software delivery life cycle projects.

Demonstrated understanding of the Software Development Life Cycle (SDLC).Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data Guard.

Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP Networks.

Ability to use and interact with DevOps, VSTS, TFS, SVN, GIT and Visual Studio and related tools.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.

For further information please contact Roviana Sequeira at Clicks IT Recruitment on At Clicks, we embrace diversity, inclusion, and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.

If you require an adjustment to be made during the recruitment process, please call or email local employment to your region, community or member organisation with a uWorkin Talent Community.

Find out more .

#J-18808-Ljbffr

---