Field Services Engineer

3 weeks ago

Hawthorn, Australia GE Healthcare Full time

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Roles and Responsibilities

​Essential Responsibilities

  • Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

  • Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

  • Ensure timely completion of Field Modification Instructions (FMI’s).

  • Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

  • The Field Service Engineer retains ownership of the problem until it is resolved.

  • The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.

  • Keep management and commercial account managers fully aware of all developments in the installed base.

  • Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.

  • Report regularly to management in accordance with reporting guidelines/procedures.

  • Complete other assignments and projects as directed.

  • Follow the alert procedure for system down.

  • Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.

  • Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.

  • Accurately complete and lodge all service documentation in a timely manner within company guidelines.

  • Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.

  • Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

  • A job at this level requires good interpersonal and communication skills. As a customer facing role, the Engineer must develop strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

  • This role requires basic experience in the Services & Field Services.

  • Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

  • Strong oral and written communication skills.

  • Ability to document, plan, market, and execute programs.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours

  • Competitive salary + bonus + car allowance or company car

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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