Remote Support Engineer

2 months ago

Hawthorn, Australia Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

Rockwell Automation is hiring


We are looking for a Remote Support Engineer to be based in our Hawthorn, Melbourne office

He / She will join the Remote Support team which handles broad range of customer inquiries in scope of Rockwell Automation and Allen Bradley software and hardware related questions. This is great opportunity to gain a highly complex knowledge and experience in Industrial Automation area and become specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks and many more.

Job Scope:

Provide customer support by troubleshooting and solving customer issues via the phone, chat and SAQ (email response). Simulation and analysis of clients’ issues using available resources. Research, verification, and resolution of reported issues. Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner. Documenting technical solutions and best practices Serve as company liaison to the customer for multiple product families and various types of customer inquiries. Developing professional expertise. Applies company policies and procedures to resolve variety of issues. Participate in the establishment, measurement, and achievement of customer satisfaction metrics Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings. Develop area(s) of expertise within core area of Automation and deliver internal training/knowledge sharing to respective core area. Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance. Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Builds productive internal/external working relationships. Continuous improvement in products and technologies required to provide high level support for customers.

About YOU

Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field At least 2 years' experience working with industrial automation products / systems Strong communication skills via email, phone etc. Expertise in Industrial Networks, CCNA certified etc. will be an added advantage

Why Rockwell Automation

At Rockwell Automation, our culture is shaped through great employees who are enabled and inspired to do their best work. We offer:

Empowering Culture that embraces Diversity & Inclusion Flexible and Hybrid Work Arrangements Mentorship Programmes and Dedicated Employee Support Local & Global Career Development Opportunities Don't just take our word for it that we have an inclusive culture and fantastic benefits Here are some of the recent awards and recognition we have received in Australia:Endorsed employer for Women. See our range of benefits and policies on the Work180 website.Rockwell Automation Australia achieved recognition from Wrk+ as one of the Best Places to Work in 2022Rockwell Automation Australia achieved a finalist position for the Excellence Awardee in Employer of Choice category for the HR Awards 2023 .

You’ve got this

If you don't match the experience above 100%, that’s ok We would still love for you to apply so we can have a conversation about how your skills could potentially be used at Rockwell Automation.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy, because our differences enable us to tap on to unique perspectives and experiences.

Aboriginal and Torres Strait Islander people are encouraged to apply.

We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. We want all applicants to perform at their best and contend with other applicants equally.

#BT-LI1

  • Customer Support

    4 weeks ago

    Hawthorn, Australia Recruitment Vision Full time

    Work From Home - Great Hourly Rates - Immediate Start Recruitment Vision is currently seeking customer service and support agents for an amazing work from home customer support opportunity! In this role you will be the first point of contact for customers helping rectifying their enquiry as quickly as possible through providing a timely, seamless and...

  • Field Service Engineer

    2 months ago

    Hawthorn, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Field Services Engineer

    5 days ago

    Hawthorn, Australia GE Healthcare Full time

    Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering....

  • Engineering Manager

    4 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Engineering Manager - Salesforce (74612)**: **About the...

  • Lead Engineer

    2 weeks ago

    Hawthorn East, Australia Coles Full time

    JOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the team  Want to discover...

  • Group Manager Quality Engineering

    20 hours ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Technology is the backbone of our business....

  • Software Engineer

    2 weeks ago

    Hawthorn East, Australia Coles Full time

    JOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the team Want to discover...

  • Group Manager Performance

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Technology is the backbone of our business....

  • Support Analyst

    21 hours ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Technology is the backbone of our business....

  • Systems Engineer 4

    1 month ago

    Hawthorn East, Australia IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Systems Engineer III

    1 week ago

    Hawthorn East, Australia IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Systems Engineer 4

    2 months ago

    Hawthorn East, Australia IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Systems Engineer III

    1 week ago

    Hawthorn East, Australia IGT Full time

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Hardware Support Officer

    21 hours ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Senior Engineer

    2 weeks ago

    Hawthorn East, Australia Coles Full time

    JOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.Senior Engineer ECP (117477)About the...

  • Sales Support and Backoffice Coordinator

    21 hours ago

    Hawthorn East, Australia fibreHR Full time

    **About Jura** JURA Australia is a distributor of Swiss premium fully automatic coffee machines.** **With JURA’s dominance in the European market, Australian consumers are now able to experience and enjoy JURA’s range of premium fully automatic coffee machines, bringing JURA’s philosophy of precision engineering and unparalleled service to the...

  • Swimming Development Coach

    4 weeks ago

    Hawthorn, Australia Maccabi Aquatics Full time

    We are currently recruiting Assistant Coaches to join our team. **Regular Shift Schedule**: Monday: 5pm - 7.45pm Tuesday: 5pm - 7.45pm Wednesday: 5pm - 7.45pm Thursday: 6am-9.30am and 5pm - 7.45pm Saturday: 6.45am-8.45am - additional hours will be required when competitions are on._ **Skills & Attributes** - Energetic, innovative and decisive coaching...

  • Graduate IT Helpdesk

    4 days ago

    Hawthorn, Australia Coachwood IT & Executive Recruitment Full time

    **Hawthorn, VIC - close to train station.** Our client has an opportunity for a dynamic individual with a recent bachelor degree in Information Technology, Networking/Systems, Computer Science, Network Engineering or similar discipline. The company has been around for more than 20 years with partner relationships with Microsoft, Storagecraft, HP and HPE to...

  • People & Culture Coordinator

    1 month ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...

  • Product Designer

    1 week ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** At Compass, improving the school day for everyone - staff, parents, and students - has been the driving force behind our widespread success. Our mission is to make every school day more efficient and enjoyable so that everyone can learn to thrive. That’s where you come in. We’re looking for a talented...