Remote Support Engineer
3 weeks ago
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Rockwell Automation is hiring
We are looking for a Remote Support Engineer to be based in our Hawthorn, Melbourne office
He / She will join the Remote Support team which handles broad range of customer inquiries in scope of Rockwell Automation and Allen Bradley software and hardware related questions. This is great opportunity to gain a highly complex knowledge and experience in Industrial Automation area and become specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks and many more.
Job Scope:
Provide customer support by troubleshooting and solving customer issues via the phone, chat and SAQ (email response). Simulation and analysis of clients’ issues using available resources. Research, verification, and resolution of reported issues. Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner. Documenting technical solutions and best practices Serve as company liaison to the customer for multiple product families and various types of customer inquiries. Developing professional expertise. Applies company policies and procedures to resolve variety of issues. Participate in the establishment, measurement, and achievement of customer satisfaction metrics Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings. Develop area(s) of expertise within core area of Automation and deliver internal training/knowledge sharing to respective core area. Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance. Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Builds productive internal/external working relationships. Continuous improvement in products and technologies required to provide high level support for customers.About YOU
Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field At least 2 years' experience working with industrial automation products / systems Strong communication skills via email, phone etc. Expertise in Industrial Networks, CCNA certified etc. will be an added advantageWhy Rockwell Automation
At Rockwell Automation, our culture is shaped through great employees who are enabled and inspired to do their best work. We offer:
Empowering Culture that embraces Diversity & Inclusion Flexible and Hybrid Work Arrangements Mentorship Programmes and Dedicated Employee Support Local & Global Career Development Opportunities Don't just take our word for it that we have an inclusive culture and fantastic benefits Here are some of the recent awards and recognition we have received in Australia:Endorsed employer for Women. See our range of benefits and policies on the Work180 website.Rockwell Automation Australia achieved recognition from Wrk+ as one of the Best Places to Work in 2022Rockwell Automation Australia achieved a finalist position for the Excellence Awardee in Employer of Choice category for the HR Awards 2023 .You’ve got this
If you don't match the experience above 100%, that’s ok We would still love for you to apply so we can have a conversation about how your skills could potentially be used at Rockwell Automation.
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy, because our differences enable us to tap on to unique perspectives and experiences.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. We want all applicants to perform at their best and contend with other applicants equally.
#BT-LI1
-
IT Support Analyst
1 week ago
Hawthorn, Australia Lovisa Full time**Lovisa Life**: Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with over 800+ stores across 31 countries. With no plans on slowing down with our continued expansion across the globe. At Lovisa, we are passionate, dedicated,...
-
Service Operations Specialist
3 weeks ago
Hawthorn, Australia GE HEALTHCARE Full time**Job Description Summary**: The Service Operations Specialist role is responsible for supporting field engineers in performing the day-to-day maintenance and repair of medical equipment for our customers by: - clearing roadblocks, providing visibility, gathering business support to enable seamless service delivery, customer and field experience. ensuring...
-
Customer Support
2 months ago
Hawthorn, Australia Recruitment Vision Full timeWork From Home - Great Hourly Rates - Immediate Start Recruitment Vision is currently seeking customer service and support agents for an amazing work from home customer support opportunity! In this role you will be the first point of contact for customers helping rectifying their enquiry as quickly as possible through providing a timely, seamless and...
-
Cloud Engineer
1 week ago
Hawthorn East, Victoria, Australia Coles Full timeJOB DESCRIPTION We've been proudly serving Australian communities for over a century, evolving into a prominent ASX-listed company with a team of 120,000 members and a collection of renowned brands. Working at Coles Group goes beyond just making a living—you'll have the chance to positively impact the lives of millions of Australians and witness the...
-
Service Operations Specialist
1 week ago
Hawthorn, Victoria, Australia GE HEALTHCARE Full timeJob Description Summary: The Service Operations Specialist role is responsible for supporting field engineers in performing the day-to-day maintenance and repair of medical equipment for our customers by:clearing roadblocks, providing visibility, gathering business support to enable seamless service delivery, customer and field experience. ensuring the field...
-
Field Services Engineer
1 month ago
Hawthorn, Australia GE Healthcare Full timeJob Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering....
-
Field Services Engineer
3 weeks ago
Hawthorn, Australia GE Healthcare Full timeJob Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering....
-
Field Service Engineer
3 weeks ago
Hawthorn, Australia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Field Service Engineer
2 months ago
Hawthorn, Australia Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Engineering Manager
2 months ago
Hawthorn East, Australia Coles Supermarkets Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Engineering Manager - Salesforce (74612)**: **About the...
-
Senior Full Stack Engineer
1 week ago
Hawthorn, Victoria, Australia Compass Education Full timeCome shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
-
Lead Engineer
1 month ago
Hawthorn East, Australia Coles Full timeJOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the team Want to discover...
-
Lead Engineer
1 week ago
Hawthorn East, Victoria, Australia Coles Full timeJOB DESCRIPTIONWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the team Want to discover opportunities that...
-
Lead Engineer
3 weeks ago
Hawthorn East, Australia Coles Full timeJOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the team Want to discover...
-
Engineering Manager
2 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Want to discover opportunities that challenge...
-
Group Manager Quality Engineering
4 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Technology is the backbone of our business....
-
Software Engineer
1 month ago
Hawthorn East, Australia Coles Full timeJOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the team Want to discover...
-
Software Engineer
1 week ago
Hawthorn East, Victoria, Australia Coles Full timeJOB DESCRIPTIONWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the team Want to discover opportunities that...
-
Client Support
2 weeks ago
Hawthorn, Australia Inlogik Full timeAn exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries. We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work...
-
Senior Full Stack Engineer
3 weeks ago
Hawthorn, Australia Compass Education Full timeCome shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...
