Senior Care Partner

1 month ago


Adelaide, Australia ECH INC Full time

Senior Care Partner

Competitive salary + Super + Leave Loading + Salary Packaging

Full-time permanent opportunity

Join a progressive not-for-profit that truly fosters an environment where clients and employees get more out of life.

About ECH 

At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life. 

We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives. 

About the Opportunity

A Senior Care Partner is a rewarding and empowering position focused on cultivating meaningful partnerships with clients, carers, families, and advocates.

In this pivotal role, you will be key in promoting client-centred care by creating individualised care plans that align with clients' goals and maximize their independence.

You will coach, mentor, and lead a dedicated team of Care Partners and Care Partner Support Officers, ensuring they receive ongoing development to enhance their skills and effectiveness in delivering high-quality care.  You will drive the practice of your team ensuring exceptional customer service and client outcomes are at the forefront.  Additionally, you will monitor non-clinical escalated client care, manage reports through the Risk and Incident Management System, and provide updates to the Management Team and stakeholders.

About You

You will be an experienced people leader with a strong commitment to continuous improvement and development.

Leading by example, you will demonstrate a client-centric approach, exceptional customer service, and superior communication skills, emphasising kindness, compassion, and diversity.

Your solid analytical and critical thinking abilities will empower you to assess situations effectively, make informed decisions, and develop innovative solutions.

You will take initiative, think creatively, and consistently seek ways to meet clients’ needs and achieve their individual goals.

Essential Criteria

  • Relevant Tertiary qualifications in the Human or Behavioural Sciences, Allied Health, Aged Care or Community Services Fields 
  • Experience in client case management 
  • National Police check  
  • Driver’s licence 

Some Perks for You  

The Customer Care & Support Specialist will work with a supportive and agile team that values the growth and development of its people. ECH work with its employees to foster growth and provide opportunities that align to your own professional career goals. 

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income. 

Applications close: Friday 1st November 2024

We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion, you can connect in with Mellisa Bennetts, Senior Talent Acquisition Business Partner on mellisa.bennetts@ech.asn.au  

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share

Click here for a copy of the Position Description

Apply Now


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