Senior Care Partner

1 month ago


Adelaide, South Australia ECH INC Full time
About ECH INC

At ECH INC, we pride ourselves on fostering an environment where clients and employees thrive. Our not-for-profit organisation is dedicated to making a positive impact on people's lives.

About the Opportunity

A Senior Care Partner is a rewarding role that focuses on cultivating meaningful partnerships with clients, carers, families, and advocates. In this pivotal position, you will promote client-centred care by creating individualised care plans that align with clients' goals and maximise their independence.

Your Key Responsibilities
  • Coach, mentor, and lead a dedicated team of Care Partners and Care Partner Support Officers, ensuring they receive ongoing development to enhance their skills and effectiveness in delivering high-quality care.
  • Drive the practice of your team, ensuring exceptional customer service and client outcomes are at the forefront.
  • Monitor non-clinical escalated client care, manage reports through the Risk and Incident Management System, and provide updates to the Management Team and stakeholders.
About You

You will be an experienced people leader with a strong commitment to continuous improvement and development. Leading by example, you will demonstrate a client-centric approach, exceptional customer service, and superior communication skills, emphasising kindness, compassion, and diversity.

What We Offer

The Customer Care & Support Specialist will work with a supportive and agile team that values the growth and development of its people. ECH INC offers salary packaging benefits of up to $18,549 per year to reduce your taxable income.


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