Customer Service Full-time

2 months ago

Tingalpa, Australia Temperzone Australia Full time

Company Description

Welcome to Temperzone As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.

Job Description

Are you passionate about delivering exceptional customer service and looking for a dynamic role in Brisbane? We have an exciting opportunity for you to join our team at Temperzone and Hitachi, where you’ll play a crucial role in maintaining high customer satisfaction and ensuring our products and services are represented positively and professionally.

Key Responsibilities:

  • Handle customer inquiries related to orders, sales, pricing, and general stock.
  • Process customer quotes and orders, including custom manufacturing, and manage deliveries.
  • Oversee inventory control, stock allocation, and inter-branch stock transfers.
  • Manage returns, credits, and work with the credit department on customer accounts.
  • Maintain strong relationships with internal and external customers, ensuring high levels of satisfaction.
  • Organise deliveries and logistics, manage back orders, and handle special delivery requirements.
  • Address and resolve customer conflicts and complaints effectively.
  • Adhere to company safety and environmental policies, demonstrating safe work practices.

Qualifications

What you will bring to the role:

  • High level communication skills via phone or email correspondence.
  • Data entry management is a must.
  • Experience in sales, customer service, or logistics.
  • A positive personality who thrives in a fun team environment.

Additional Information

Benefits

  • A Collaborative Environment: Work closely with our internal and external sales team
  • Professional Growth: Work for a globally recognised and privately owned brand with job security
  • Employee Assistance Program: Free counselling and well-being support

Important Information:

  • Follow the steps which takes you to our external link to answer a few brief questions.
  • The successful candidate must undergo a pre-employment medical examination and complete a national police check.
  • Only applicants with the right to work in Australia will be considered.
  • No agency applications, please.

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