Customer Service
3 weeks ago
Join a global employee-first organisation supporting with customer service operations
The company:
Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise.
The Role:
- Addressing customer inquiries and maintaining accurate CRM records
- Managing system interface issues and overseeing product returns
- Collaborating with cross-functional teams to ensure seamless operations
- Handling the entire order process, including communicating changes to purchase orders
- Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs)
- Managing e-Commerce orders in the Sage system
- Engaging actively with customers and consumers via phone in a fast-paced environment
- Utilising critical thinking to solve problems and adapt to changing circumstances
Skills & Experience:
- Strong customer service acumen with a positive, friendly demeanour and eagerness to learn
- Dynamic and adaptable emerging professional with experience in order fulfillment and 3PL operations
- Intermediate Excel skills, including basic formulas, formatting, filtering, and analytics
- Ability to prioritize tasks, work independently, and think quickly to resolve issues
Benefits:
• Free Parking on site
• Hybrid working model
• Opportunities for career progression
• Positive workplace culture
For more information:
For a brief, confidential discussion about this role or your next career move, please contact Anna Alexandrou: anna@millerleith.com.au
Consultant
rebecca.wilson@millerleith.com.au
Reference number: BH-5796
Profession:AdministrationCustomer Support
Company: Miller Leith
Date posted: 24th Oct, 2024
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