Guest Service Agent

4 weeks ago

Docklands, Australia Cushman & Wakefield Full time

Job Title

Guest Service Agent

Job Description Summary

Join our team as a Guest Service Agent. Deliver exceptional customer experiences in a dynamic hospitality environment. Apply now

Job Description

As a Guest Service Agent, you will deliver an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

This role would suit your wide range of previous experience within customer service- retail or hospitality
 

About the Role

  • Meet and greet visitors proactively and promptly

  • Manage reception services to ensure a positive customer experience

  • Announce arrival of guests

  • Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.

  • Accountable for workplace operations

  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose

  • Complete daily walkthrough of workspace, reporting any maintenance and cleaning issue

About you:

  • Strong reception or hospitality / customer service background

  • Professional verbal and written communication skills

  • Ability to multi-task

  • Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.

  • Being part of a growing global company.

  • Career development opportunities plus unlimited access to one of the world’s largest online learning libraries LinkedIn learning.

  • A truly diverse and inclusive workplace.

  • A Supportive and flexible environment.

  • A promote from within culture with opportunity to develop and grow.

If you are a strong team player who has a positive outlook and can-do attitude to find solutions quickly and efficiently submit your application today using the Apply button below.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

  • Guest Relations Agent

    2 weeks ago

    Docklands, Australia Peppers Docklands Full time

    **Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the - art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge...

  • Guest Relations Agent

    1 week ago

    Docklands, Australia Peppers Docklands Full time

    **Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the - art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge...

  • Guest Relations Agent

    6 days ago

    Docklands, Victoria, Australia Peppers Docklands Full time

    Peppers Docklands is a boutique 5 star hotel located in Melbourne's Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the- art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge services,...

  • Guest Services Consultants

    6 days ago

    Docklands, Victoria, Australia DFP Recruitment Services Full time

    Job description:We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program, and...

  • Guest Services Consultants

    2 months ago

    Docklands, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program,...

  • Guest Experience Agent

    4 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054911 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Reservations Agent

    2 months ago

    Docklands, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents at Travelodge Hotel Melbourne Docklands that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what...

  • Reservations Agent

    1 day ago

    Docklands, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents at Travelodge Hotel Melbourne Docklands that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what...

  • Reservations Agent

    6 days ago

    Docklands, Victoria, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams.Sure, we help build the dream. But it's our Reservations Agents at Travelodge Hotel Melbourne Docklands that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.Which brings us to you.You thrive on driving other people's excitement. It's what makes you...

  • Guest Experience Host

    2 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 23192187 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Experience Expert

    4 days ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Part-time basis **Job Number** 24091261 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Host

    3 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24082490 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    5 days ago

    Docklands, Victoria, Australia Marriott Full time

    Additional Information Part-time basisJob Number Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    4 weeks ago

    Docklands, Australia Marriott Full time

    Additional Information Part-time basisJob Number 24091261Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    3 weeks ago

    Docklands, Australia Marriott Full time

    Additional Information Part-time basisJob Number 24091261Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Our jobs aren’t just about giving guests a...

  • Guest Experience Manager

    1 week ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24051933 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Supervisor

    6 days ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054917 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Relations Manager

    4 weeks ago

    Docklands, Australia Accor Apartments & Realty Full time

    Peppers Docklands, accessible by local trams is located just minutes from the Melbourne CBD and situated on the concourse of Marvel Stadium. Leading the way in innovative architecture, its streamlined design is well appointed with state-of-the - art facilities within a range of hotel rooms and suites as well as Momami Restaurant and Bar offering the finest...

  • Guest Experience Manager

    6 days ago

    Docklands, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAs Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a...

  • Guest Experience Supervisor

    6 days ago

    Docklands, Victoria, Australia Marriott International, Inc Full time

    Additional Information Overnight shiftsJob Number Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***As Marriott International's flagship brand, Marriott Hotels drives...