Customer Service Advisor

2 weeks ago

Melbourne, Australia FourQuarters Recruitment Full time
  • Admin / Secretarial / Office Support
  • Administration
  • Melbourne
  • Permanent / Full Time
  • Permanent role
  • Based in Melbourne Southeast Suburbs
  • Immediate start, Full time office based role

About the organization
Dedicated to providing the highest standard of service to the automotive industry, Our client is gearing up for an epic growth journey
 
About the role
As motivated and friendly Customer Service Advisor, you’ll be the bridge between customers and workshop, ensuring vehicles receive a high level servicing process.
 
Duties

  • Coordinate day-to-day workshop bookings by responding to emails, answering phone calls, and managing front desk service enquiries
  • Manage the bookings diary to ensure work is appropriately booked to enable the workshop to meet productivity KPIs
  • Proactively communicate with customers about vehicle updates; answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off/vehicle pick-up
  • Communicate with Leading Hand about vehicle status, and ensure vehicles will be ready for customer on time
  • Liaise with Leading Hand and parts coordinators about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner.
  • Coordinate paperwork including work orders and purchase orders

Skills & experience

  • Previous service customer service experience in a service department 
  • Excellent communication skills, both verbal and written
  • A problem solving mindset, working within timeframes with the ability to prioritise workload to meet appropriate deadlines
  • Highly developed organizational and time management skills; high level of initiative and problem-solving skill capacity
  • Benefits
  • Enjoy working within a busy, dynamic, and rewarding environment. 
  • Full training of our systems and procedures 
  • Monday to Friday| different shift times available
  • Opportunity to work within a growing business with the potential for future career development. 
  • On-site parking 

 
How to apply
Click APPLY or contact Olivia Agar on (oagar@fourquarters.com.au) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted.
 
**Please note your suburb of residence on your resume**
 
**Due to lack of public transport Candidates must have a car**

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