Workspace Experience Associate

2 weeks ago

Sydney, Australia Hub Australia Full time
Job Description

We’re looking for a spirited Workspace Experience Associate - Concierge to energise our clubhouse This role is an exceptional opportunity for those seeking a meaningful and dynamic career shift into a corporate environment while capitalising on their hospitality and customer service skills where no two days are the same This role will be based in our Hub Wynyard where you will be taking the lead on all things cafe 

What your day-to-day will look like (but not limited to):  

  • As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
  • Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues 
  • Assist with our cafe operations downstairs by preparing a variety of beverages (If you don't know how - it's okay we can train you)
  • Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
  • Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
  • Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc

Qualifications

We're Looking For Someone Who:

  • At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
  • Strongly embodies a customer centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
  • Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges 
  • Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
  • Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
  • A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships
  • Bonus kudos if you can make a mean cup of coffee 


Additional Information

Why you should join us: 

  • Work life balance Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits - and a 9 day fortnight 
  • Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
  • Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
  • Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
  • Expand your skills and career trajectory with our personalised training and professional development offerings
  • Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don’t tick all the boxes? Apply Anyway

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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