Workspace Experience Associate

4 weeks ago

Sydney, Australia Hub Australia Full time

Embrace work-life balance with a Mon-Fri routine: reclaim your weekends
- Join ranks with of Australia's top orgs, certified as a Great Place to Work
- Expand your skillset beyond traditional hospitality - kickstart your career

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

Our newest venture? A premium clubhouse in the heart of Sydney's CBD**:_Hub Martin Place._**

Welcome to a workspace where sophistication meets functionality, where members transform into valued guests. Here, they are privy to a suite of services, including deluxe business centres, tailor-made workspaces, and opulent wellness programmes. We are seeking an exceptional **Workspace Experience Associate** to join our team to curate a seamless, truly remarkable customer experience.

**What your day to day will look like (but not limited to)**:
Deliver truly exceptional hospitality experiences by embracing a high end approach to cafe operations, service, meetings and events. Your passion for quality authentic service will be unforgettable as you welcome members and guests to our lavish cafe and aperitivo bar. With a precise eye for detail, you will take pride in assisting members with their requirements and ensure each moment is speckled with a little luxury.

**What your day to day will look like**
- Overseeing daily operations, your keen eye for detail will have our Cafe + Aperitivo Bar looking luxuriously inviting from open to close.
- As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
- You’ll develop a perfected routine whilst overseeing stock levels and staying in tune with industry trends.
- Memorably bespoke moments will be a given, as you gain an in-depth understanding of our offerings and be able to inspire our guests with your knowledge of each product.
- Keeping a close eye on cafe cleanliness, you’ll be looped in to all health and safety requirements. This includes obtaining required certifications, assisting with health inspections and logging maintenance requests with our facilities team.
- Taking ownership of our stunning meeting and events facilities. This includes ensuring that rooms are appropriately set up, packed down and reset; a perfected cycle that’ll guarantee our spaces are ready to impress.
- Facilitating seamless event experiences. You’ll go above and beyond whilst liaising with the primary contacts prior to the event, obtaining confidence that everything is prepared prior to the event day.
- You’ll take the lead by becoming the go to person for guest requests and enquiries throughout their time with us. You’ll masterfully curate memorable and impactful experiences that’ll almost guarantee return business.
- Providing gold standard service, you’ll build genuine connections and develop an understanding of the unique requirements for each booking.
- Your natural flare for teamwork, alongside our service standards and procedures, will make achieving and exceeding wider business targets a walk in the park
- You’ve obtained at least 2 years of experience in a high-end customer service environment.
- Having worked in a 4 or 5-star hotel would be a significant advantage.
- Strongly embodies a customer centric and hospitality-led mindset, with strong barista skills and experience with cocktails, adapting to the needs and preferences of guests to enhance their overall experience.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Strong problem solving skills with a creative and pragmatic approach, always maintaining a positive and solution focused mindset in addressing challenges
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.

**The perks of working with Hub**:

- Work life balance Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
- Join ranks with some of Australia's top organisations,

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