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Customer Service
2 months ago
- Are you a people-focused individual interested in providing high-quality care and customer service?
- Full-time opportunity with full training provided - be part of a stable, growing industry
- Receive an attractive hourly rate, strong job security and a great range of additional benefits
Please note this is not a courier position.
About the Organisation
Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3,000 people.
With many employees enjoying a 20+ tenure, we deliver on the promise of learning and development and career progression.
Fostering a true culture of support, we maintain an open-door policy, with each one of our team members playing a role in patient care driven to make sure a top-quality service is provided.
About Your Next Opportunity
Sullivan Nicolaides Pathology now has an opportunity for a full-time Pathology Special Secretary to join their dynamic team in their newly refurbished Lismore Laboratory, located within St Vincent’s Private Hospital, Lismore.
Some of the more specific responsibilities of the position will be to:
- Register patient information into the Apollo Laboratory Information Management System (LIS)
- Accurately input and correctly correlate specimen documentation, related patient or test information and the macroscopic and microscopic transcription of results into the LIS within the appropriate time frame.
- Liaise with referring medical providers to verify and communicate information regarding reports or patient episodes.
- Answer general enquires from patients and clinicians and manage procedural bookings.
- Perform administrative tasks and maintenance of patient filing system.
Shifts are Monday to Friday between 4:00pm - 8:00pm, with inclusion in the Saturday roster.
About You
In this role, you will be enthusiastic, possess good communication and organisational skills, and will have the ability to work as part of a busy and multi-tasked team. Crucial to your success is a high level of commitment to customer service, laboratory turnaround times and accuracy of processing.
The successful applicant will possess knowledge of medical terminology, specimen processing, data entry experience, and communication skills.
To be successful in this role, you will have the following:
- Proven keyboard skills
- Proven ability to work as part of a professional team in a fast-paced environment
- Proven commitment to the provision of quality customer services
About the Benefits – Perks of the Job
You will be part of a welcoming team of dedicated health professionals with a focus on patient care. You will develop your skills through ongoing training, providing an avenue for career development and advancement. Moreover, we offer you the opportunity to be a part of a highly stable industry with significant ongoing growth.
This role comes with an attractive hourly rate and fantastic benefits, including:
- Fitness Passport – staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement.
- Parental and Adoption Leave – SNP staff receive 12 weeks of paid parental leave and adoption leave as per our current CWA
- Employee Assistance Program – a free, confidential and voluntary counselling service provided as a resource to employees of SNP, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems which may affect the quality of life or work performance.
- Private Health Insurance – staff have access to discounted private health insurance through BUPA, HCF and Medibank Private.
- Pathology Services – staff and their immediate family (their children, partners and parents) have access to bulk billed Pathology Services.
- X-Ray Services – staff have access to bulk billed X-Ray and other diagnostic imaging through Queensland X-Ray.
- Smoke-Free Environment Policy - All SNP premises are smoke-free. There are no designated smoking areas on SNP premises.
This is your chance to join a leading pathology company and enjoy outstanding benefits Don't miss out – APPLY NOW
