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Customer Service Representative

2 months ago

Lismore, Australia Telstra Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service & Sales professional. As a key member of our retail sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Telstra store.

Key Responsibilities:

  • Provide quality customer service to all customers, ensuring their needs are met and exceeded.
  • Maximise sales by providing the latest product and service information to customers, and identifying opportunities to upsell and cross-sell.
  • Achieve sales and performance targets, while maintaining a high level of customer satisfaction.
  • Ensure store presentation is in line with retail shop standards, maintaining a clean and organised store environment.

Requirements:

  • Experience in a customer-facing role, with a proven track record of delivering great customer experiences.
  • Ability to solve complex problems, think critically, and make sound decisions.
  • Effective communication skills, with the ability to work with customers, colleagues, and management.
  • Previous experience in a customer-facing environment is highly advantageous.

What We Offer:

  • A variety of flexible working arrangements, including casual, part-time, or full-time positions, to suit your needs.
  • Fantastic career growth prospects, with opportunities for professional development and advancement.
  • Ongoing product training and development, to ensure you stay up-to-date with the latest products and services.
  • In-store mentorship and support, to help you succeed in your role.
  • A highly rewarding sales environment, with opportunities to earn bonuses and incentives.
  • Corporate discounts and benefits, to enhance your overall well-being.