Customer Care Representative

1 month ago

Fairy Meadow, Australia Greencross Vets Full time

Company Description

We have a rare opportunity for a Customer Care Representative to join our welcoming front of house team in the Illawarra’s leading animal hospital and GP clinic

Greencross Vets Fairy Meadow and ARH (Animal Referral Hospital) is a busy, fast growing, state-of-the-art GP practice and emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care representative to join our team - This is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.

Job Description

About your new role:

We are experiencing growth and are looking for a dedicated customer service representative to be the face of our clinic and create incredible connections with our clients and our pet patients

  • Part-time position - minimum 25 hours per week
  • Welcoming clients and their pets to the hospital and providing incredible customer service
  • Handling high volumes of inbound calls and email enquiries
  • Booking and managing appointments
  • Invoicing and processing payments – including cash, EFTPOS, Vetpay and Zippay
  • Data entry and updating patient records
  • Other general admin and customer service duties as required

Qualifications

About You:

  • Have experience in reception, customer service or high-volume call centre environment - bonus points if you have experience in a pet or medical health field although this is not necessary.
  • Strong interpersonal and relationship skills and a passion for providing high quality customer service (min 2 years is essential).
  • Friendly, warm and professional manner with the ability to converse with a range of different people with compassion and empathy.
  • Experience with appointment entries, invoicing, and taking payments.
  • Well-developed computer skills and accurate data entry.
  • Amazing time management skills and attention to detail.
  • Be team focused and enjoy working in a close-knit team.
  • You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
  • You can think outside the box Have great multi-tasking and problem-solving skills to achieve best possible results.
  • Experience with RxWorks is highly desirable but not essential as we will train the right candidate
  • A willingness to work rotating weekends as a part of the roster.

Additional Information

We Offer:

This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.

  • Job security - we can offer Permanent Part-time hours
  • Flexibility - Casual positions available to the right candidate
  • A range of morning or afternoon shifts (between the hours of 7am and 7pm)
  • Greencross and Petbarn discounts
  • Training and opportunities for advancement
  • A passionate and caring team environment
  • Free annual influenza Vaccination
  • Free access to confidential TELUS 24/7 mental health line.
  • Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)

Apply Now 

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