Team Leader

3 weeks ago

Adelaide, Australia St Andrew's Hospital Full time

Join our dynamic team at St Andrew's Chemotherapy Suite (SACS) as the SACS Team Leader (which has become available due to an internal promotion). 

Are you ready to embark on a career journey that goes beyond the ordinary? St Andrew's is Australia's largest standalone private hospital, we invite you to be part of something extraordinary, not just a workplace, but a thriving community that values connections, accessible leadership, and a commitment to delivering excellence.  At St Andrew's it's not just a job, it's a fulfilling journey where your skills and passion make a genuine impact.

Discover the St Andrew's way, where our core values drive our commitment. We care for others. We work together. We deliver excellence. That is the St Andrew's way.

In this pivotal role, you will ensure the efficient and professional provision of administrative services, supervising Patient Services staff, coordinating chemotherapy appointments, and maintaining essential medical records and supplies. With your flexibility and initiative, you will liaise with consultants, pharmacy staff, and various departments to support our growing service. As a key member of the Administration Department, you will report to the Manager of Patient Services and collaborate closely with the Clinical Manager, ensuring seamless service delivery and exceptional patient care.

Key responsibilities include:

  • Manages the SACS Reception area and staff, fostering teamwork and interdepartmental collaboration to deliver exceptional customer service.
  • Demonstrates flexibility and initiative, actively supporting changes to improve performance and adapting to evolving standards or practices.
  • Ensures effective communication with all staff, maintaining patient confidentiality and privacy while leading by example in service quality.
  • Upholds Hospital and customer service standards, ensuring all duties align with established policies and procedures.
  • Coaches team members to develop skills and driving a caring, patients first culture.

You will be given the chance to lead and enhance your leadership capability within a supportive environment.

Hours:  This is a full-time salaried position, Monday to Friday 7am to 3pm. Reasonable overtime may be required.

About You:  You will have a caring and friendly outgoing personality, with some experience as a team leader or customer service manager, ideally with practice or private health experience. Very high attention to detail is required. In addition, candidates will need to demonstrate:

  • Commitment to delivering high-quality patient care and service excellence;
  • Ability to manage patients, resources, and a team effectively;
  • Excellent communication skills enabling the building of strong, trusting relationships with a range of people across the work environment (both internal and external);
  • A calm, organised disposition with leadership and collaboration skills;
  • Leadership of staff and ability to foster development to drive culture and staff satisfaction;
  • Ability to quickly establish and maintain positive working relationships; and
  • Handle complex enquiries and resolve any issues promptly and effectively.

Rewards at St Andrew's
We prioritise the well being of our staff and provide wellbeing programs, including an on-site gym, personalised support for mental health challenges and regular well being tips.  We have a strong focus on the health and safety of our workforce through dedicated WHS specialists, programs, and local health and safety representatives.  You will also be able to salary package to maximise your earnings. Plus we have staff carparking, lovely grounds, a staff cafeteria and coffee/gift shop with a generous staff discount.

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