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Team Leader

4 months ago

Port Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**
**Job reference**: 592206

**Location**: 5015 - PORT ADELAIDE

**Job status**: Short Term Contract

**Eligibility**: Open to Everyone

**Remuneration**: ASO5 - Salary Range $84,522 - $94,003 (p.a.).

**About us**

At the Department of Treasury and Finance (DTF) we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

The Fines Enforcement and Recovery Unit (Fines Unit) is a business unit of the DTF and is responsible for the effective collection, resolution and enforcement of overdue fines and other debts owed to the state to assist in meeting the overall DTF strategic goals and objectives.

The Fines Unit places a high value on maintaining a work environment which is positive, inclusive, supportive and safe. The Fines Unit Leadership Team has a primary focus on ensuring all our team members have access to the information, training and support required to do and enjoy the roles they fulfill within the organisation.

**About the opportunity**:
Reporting to the Senior Team Leader, the Team Leader will provide effective leadership, coaching, mentoring, development and guidance to dedicated teams of Senior Collections and Collections Officers in a high volume in-bound call centre environment. A primary focus of the Team Leader position is working with the leadership group managing real-time resources and personnel to create high performing teams to meet the Fines Unit’s key targets and goals.

**About you**

Your key responsibilities are:

- Providing team members with regular supervision and effective coaching, communication, development and mentoring in line with the Fines Unit business practices.
- Assisting team members with client interaction escalations for distressed or vulnerable clients and responding to clients through direct outbound contact when required.
- Demonstrating behaviours that contributes to and encourages a culture of cross-team collaboration.
- Undertaking Performance Management processes with staff to set individual and team goals, provide feedback on performance and encourage development and learning.
- Working closely with leadership to identify continuous improvement opportunities associated with developing and enabling service delivery goals to be met.
- Working at Port Adelaide and/or CBD Adelaide sites according to business needs.

To be successful you will be:

- Proven experience in managing staff and teams, coaching, developing, mentoring and performance management.
- Experience in managing staff and workloads in a high-volume, scheduled operational environment, preferably in a customer focused environment.
- A clear understanding of workforce planning requirements, meeting service levels and strategic goals.

**What we offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program

**For a confidential discussion about the role please contact**:
Name: Cinzia Martino
Title: Manager, Client Service Delivery
Tel: 08 8444 3017

**Application Instructions**:
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. Applicants are to include the name, title and contact details of at least two referees, one being current or most recent. Applications will include a completed pre-employment declaration, and applicants will undertake and return a satisfactory General Employment Probity check, Working with Children Check and Fines History check.

**Applications close**: 20/05/2024 11:45 PM