Director, Assurance Review and Complaints | Full-time Temporary with a Possibility of Permanency
4 weeks ago
Details
: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community.Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable environment across the ACT.
Housing Assistance is responsible for the provision and management of public housing services in the Territory, in addition to homelessness services, community housing, housing policy and asset management. Housing Assistance currently has temporary a vacancy for Director, Assurance Review and Complaints.
The Assurance, Review and Complaints team is responsible for a range of Complaint Handling, Quality Assurance and Review functions, making up a dynamic, agile, and forward-thinking team.
The team has primary responsibility for all complaint types, including compensations, Human Rights, and Ombudsman matters.
The team is also responsible for supporting Housing Assistance’s first line of defence and undertakes a range of assurance and review activities with a key focus on the Total Facilities Management Contract.
For more information specific to the role, please see the Position Description.
CSD is an inclusive employer where all people are respected and valued for their contribution.
We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Notes: This is a temporary position available for a period of three months with the possibility of extension up to 12 months and/or permanency.A merit pool will be established from this selection process and will be used to fill vacancies over the next12 months. Selection may be based on application and referee reports only.
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