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Housekeeping Administrator

2 months ago

Manly, Australia AccorHotel Full time
Job Description

This position is responsible for ensuring the daily coordination of the Housekeeping operations and that the department achieves the highest level of service delivery through effective communication and follow up.

What are your Primary Duties?

  • Prepares the morning reports showing occupied, vacant, departures and out of order rooms for the Housekeeping Department. Allocates work fairly and in line with procedures.
  • Undertake all administrative duties as directed which will include and is not limited to, preparing / updating rosters and team schedules, preparing purchase orders and store requisitions, processing invoices, department policy updates, data entry and general correspondence.
  • Assist facilitating the smooth running of the department through adequate supply of materials, equipment and guest and cleaning supplies by means of weekly store requisitions.
  • Maintain and update administrative data
  • Prepares morning work sheets for Housekeeping Attendants, Housepersons, Public Area Cleaners and contracted Housekeeping Attendants if on site.
  • Answer all calls directed to Housekeeping
  • Follows written and verbal directions from the Executive Housekeeper.
  • Maintain a professional relationship with all Housekeeping team members as well as other departments.
  • Liaise, communicate and coordinate with all operational departments to assist in ensuring all internal and external guest requirements are met and the appropriate departments are informed.
  • Maintain a logical and up-to-date filing system and archive directory in order to provide for an efficient operation of the Department.
  • Assist the Housekeeping Supervisors/Team Leaders in servicing and/or checking of guest room and public areas when required, as per procedures, to achieve Hotel standards.
  • Draft and distribute Housekeeping meeting minutes as required.
  • Assist with the management of the hotels’ Policy and Procedure register.
  • Any other duties assigned by Housekeeping Management.

Qualifications

  • Experience in a similar Hospitality environment.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Sound written and spoken English.

What 'Key Competencies' must you have?

  • Ability to work a variety of shifts (where applicable).
  • Service oriented with an eye for detail.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Ability to work independently and demonstrated initiative in a dynamic environment.
  • An ability to understand and navigate complex stakeholder environments.
  • Strong focus and passion for hotel operations.
  • Confident and articulate communication, negotiation, relationship and networking skills.
  • Time management skills with the ability to multitask.
  • Strong personal integrity.
  • Entrepreneurial spirit with drive, ambition and high level of energy.
  • Good interpersonal skills with ability to communicate with all levels of team members.
  • Flexible and able to embrace and respond effectively to change.
  • Role model in Accor values and Heartist culture.


Additional Information

What’s in it for you:

  • Work in front of the iconic Manly Beach  
  • Staff canteen with food & drinks 
  • Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
  • Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
  • Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply please follow the link below or send your resume to carter.moore@accor.com or rifky.arzelli@accor.com