Broker Support Manager

3 months ago

Brisbane, Australia Ray White and Loan Market Full time

Who are we?

LMG is the largest aggregator across Australia and New Zealand supporting a community of over brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, reaching a $ billion loan book and helping more than , customers in .

We're not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.

About the role:
The office based Broker Support Manager will engage with brokers predominantly over the phone and email for any agreement/general enquiries, coaching and planning sessions as well as on-line training. They will use their expertise to drive productivity and ensure brokers within their portfolio remain active and compliant.

Reporting to the State Director, you will be the first point of contact for a portfolio of brokers within Brisbane to resolve queries, increase productivity and retention over each 12 month period.


Key responsibilities:

Engage and build relationships within broker portfolio, lender partners and State team. Assist brokers to save time by embedding and optimising MyCRM technology (Pipeline and Workflow Activity Management). Ensure brokers and their businesses remain safe and compliant by providing support to meet their compliance obligations. Complete administrative duties to support the State Director and Sales team where required. Manage State based calendar of events to drive engagement and attendance at Networking events, PD days, Conferences and Training sessions. Provide exceptional customer service and resolve issues in a timely manner. Liaising with internal and external stakeholders to communicate important information and escalate any issues if required.

Skills and Experience you’ll bring to the role:

To be successful in this role, you will have a minimum of 2 years experience working in a Contact Centre/Customer Service or internal sales role. Exceptional organisational and time management skills, with a tech-savvy approach. A positive, eager-to-achieve attitude. Excellent communication skills both written and verbal. Ability to think critically and exhibit some degree of self-leadership. Capable of managing and prioritising tasks, with strong attention to detail. Thrive in a fast-paced environment. Strong analytical and problem-solving capabilities. Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for customers. Exposure to lending technology platforms or equivalent software packages. Great customer service skills, with a solution based approach. A self-motivated individual with a desire to improve and evolve in a changing environment.

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