Hygiene Install/Special Services Team Manager

4 months ago

Brisbane, Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team.

Based in our Eagle Farm office, this role is to lead and manage the Install and Special Services team and oversee the warehouse operations and stock management. . This team provides Installations, removals and repairs of Initial Hygiene products and services, as well as routine servicing including first aid kits, Air purification systems, scenting and also Steam cleans of urinals/washrooms etc

Reporting to the Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance and customer satisfaction.

The main duties for this role will include, but not be limited to:

Supervise, develop and coach a team of Service Technicians with potential to further growth in service head count Manage all aspects of inventory control and warehouse area for Hygiene Maintain strong key stakeholder relationships within our customer portfolio Conduct & participate in monthly team and safety meetings Conduct regular site quality audits Conduct regular performance assessments with the team  Inducting and training new staff members to the team Managing and reviewing service runs Administration related to servicing activities Managing customer feedback Covering service runs for Technicians when required Ongoing performance management Controlling service costs for your area Look after Pays eg: Kronos 

The ideal candidate will possess and be able to demonstrate:

Team Supervision Excellent customer service skills and negotiation skills Excellent communication skills, both written and verbal Excellent PC skills, report preparing and attention to detail Ability to work well under pressure and meet KPI's Time management skills Strong problem solving skills with the ability to think outside the box A current Australian Driver's licence is essential Willing to perform all tasks as a technician Forklift licence preferred but not essential 

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