Client Onboard Specialist

3 weeks ago

Sydney, Australia Fareharbor Full time

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

Think Client First We Are One ‘Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 18,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Job:

Schedule and train new clients on FareHarbor dashboard Become an expert FareHarbor user and stay on top of all new feature releases Communicate across teams to ensure client needs are met Provide valuable feedback to the development team Help develop, improve, and implement standard operating procedures.

Requirements:

Comfortable multitasking, and prioritising different projects Able to work closely and effectively with others An excellent verbal and written communicator Has the ability to problem-solve and think critically on the fly Adept at building relationships with others

Bonus points:

Experience with HTML, CSS, and website content management software Experience working in customer service

This is a full-time role and only open to candidates who have Australian PR or are Australian citizens.

Benefits:

Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leaveLife insurance policy Opportunity to share your ideas and make a difference in a growing company. Fast-paced, high-energy and engaging work environment. 26 days of annual leave Work-from-home assistance Educational Opportunities  Social hours & events and team-building  Hybrid friendly Wellness benefits (Headspace subscription & wellness webinars)

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