Service Transition Specialist

1 month ago

Perth, Australia Australian Energy Market Operator Full time

 

Service Transition Specialist 

The Digital Division enables the delivery of AEMO’s obligations through technology and improves outcomes for both internal and external stakeholders. Digital provides services to internal AEMO business units, employees, contractors, subsidiaries such as AEMO Services, external government bodies and market participants.

The Customer & Digital Services team is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division and providing management, governance, and assurance across operational Digital services. Capabilities include service design and experience; service transition; service operations, customer services; communications and engagement; risk, audit, and compliance; service lifecycle and continuity; continuous improvement and executive support services.

The purpose of the Specialist – Service Transition is to own, manage, deliver, execute, and continuously improve the Digital change management and service transition (operational handover) processes ensuring a high level of compliance and quality.

This role ensures the quality and standard expectations of the processes are met by working with Digital and business teams in a collegiate manner ensuring the processes are maturing and evolving as delivery models and ways of working change

Role and Responsibilities

  • Own the change management policy, process, and procedures
  • Ensures appropriate change reviews and approvals are applied to changes prior to presentation to TAB (Technical Approval Board) and CAB (Change Approval Board), and that all changes meet quality requirements
  • Reviews proposed change records and evaluates the risks to the integrity of the product and service environment. Ensures the appropriate risk rating has been applied.
  • Identify, evaluate, and manage the adoption of appropriate tools, techniques, and processes for change control.
  • Review the effectiveness of change implementation against agreed KPI’s and measures via reporting, dashboards and data driven insights
  • Own the service transition policy, process, and procedures
  • Agree the service acceptance criteria with delivery teams on behalf of operational team requirements and operationalise this using the service management platform
  • Actively engage with internal stakeholders via participation in delivery forums, to promote awareness and compliance with service transition quality plans and processes

Position Requirements

  • Demonstrated ability in a similar role IT Service Management, particularly service acceptance and change management.
  • Experience across ANY IT service environment considered, energy is highly desirable
  • Managing complexity and competing priorities
  • Decision making in ambiguity and confident building relationships and trust with all levels

Education/ Certificates

  • Tertiary and/or post graduate qualifications in an appropriate technology discipline.
  •  ITILV3 and/or ITIL 4 Certification
  • Applicant must be an Australian Citizen and be willing to get NV1 or NV2 security clearance.

AEMO is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace for all employees.

For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au or visit one of our social media channels below.

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