Sales Co-worker
2 days ago
Job ID: 258881
Date posted: 24/09/2024
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $28.59 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Part-time, 40hrs/fortnight.
• The shift times required to work will be spread between 9:00am to 9:30pm
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
RECRUITMENT PROCESS AND KEY DATES
• We require adequate availability, without holidays booked, during the peak trading period (from mid-October to March) for this position.
• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
• If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
About this work area
As Sales Co-worker your responsibilities will include, but are not limited to:
• Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
• Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
• Supporting customers with their kitchen design process using our in-house 3D rendering software and product catalogue. You will build strong relationships with the customer throughout their planning journey.
• Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
• Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
• Stay knowledgeable about in-store specials, delivery options, product features and benefits.
As Sales Co-worker you are or have:
• A passion for our home furnishing products and working with customers.
• Ability to liaise confidently with existing and new customers via phone calls, emails, and face to face interactions.
• Strong communication skills and ability to connect with others, you are able to understand the customer's needs and the ability to build strong relationships.
• A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work autonomously with a strong problem-solving attitude.
• Ability to prioritise tasks efficiently and effectively in a fast-paced environment.
• Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.
• A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.
• Prior Design Consultant and Sales experience is preferred for this role, but not essential if you have the right passion, willingness and ability to learn
We need people like you
At IKEA, work is so much more than a job. Come join us
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