Aquatic Program Supervisor

5 days ago

Parramatta, Australia City of Parramatta Full time

Manage the day-to-day operations of Aquatic Programs in this 6-month Part Time Term Contract opportunity

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks.  

Nestled in Parramatta Park’s lush surrounds, Parramatta Aquatic Centre (the PAC) is a new fitness, wellness and relaxation hub. Featuring three pools including an outdoor Olympic-sized centrepiece and indoor water playground, as well as spa, steam and sauna facilities, fitness centre, and public café, the PAC is a community oasis to accompany Parramatta’s burgeoning CBD district.

We invite you to be part of the City of Parramatta Council team and join our community of over 700 people on a journey towards building the future of Parramatta together. In the heart of greater Sydney, one of Australia’s fastest-growing regions, we put our people first – whether they’re staff or the community of about 175,000 we serve – to provide the perfect mix of services and support to make Parramatta thrive.

 As the Aquatic Program Supervisor, you will be responsible for managing the day-to-day operations of Aquatic Programs including instructor/teacher management, class supervision, program efficiency and customer service delivery.

Key Responsibilities:

  • Assist and complete administration tasks as delegated including, but not limited to, class consolidation and maintaining occupancy and enrolment KPIs.
  • Supervise the instruction of programs for water familiarisation, learn to swim, safety and squad classes by casual swim instructors, and instruct programs when required. 
  • Supervise, liaise with, coordinate and regulate the activities of swim instructors providing feedback, training and support. 
  • Work with the Customer Experience team in taking enrolments and payments for swim programs and compiling necessary records and receipts. 
  • Administer facility transactions and programs, and actively maintain the Customer Record Management platform, including guiding and training staff, customers and contractors in the efficient use of the platform.
  • Assess and determine the grading and allocation of class levels and times. 
  • Assess and determine the suitability of new swim instructors.
  • Assist in the development and delivery of an in-house training plan for all aquatic programs staff.
  • Promote and demonstrate teamwork across the facility and positive communication through collaborative work practices and knowledge sharing. 
  • Actively participate in professional development training sessions, both internally and externally, mandatory training and all relevant team meetings
  • Ensure that programs are taught with the emphasis of safety and contain the teaching elements/methods outlined in the swimming program.
  • Regularly assess student’s progress including liaising with parents in offering feedback.
  • Ensure consistent high levels of communication, public relations and customer service to all swim school customers, including effectively resolving customer complaints and suggestions. 
  • Complete program related reports as requested by facility leadership.
  • Communicate regularly with the Aquatics Program Coordinator and facility leadership team regarding all aspects of the facilities programs. 
  • Flexibility and willingness to work a 7-day rotating roster across multiple facilities.

About you

The successful leader should have:

  • Current Australian Teacher of Swimming and Water Safety qualifications
  • Current Australian First Aid (Level 2) and Current CPR Certificate
  • NSW Working with Children Check 
  • Minimum 2 years’ experience in Swim School Supervision.
  • Minimum 3 years’ experience in qualified Swim Teaching.
  • Experience in customer service, particularly in an aquatic or fitness environment. 
  • Knowledge of leisure facility software
  • Well-developed communication, negotiation and dispute resolution skills.
  • Experience in working with diverse communities.
  • Proven leadership skills with the ability to handle difficult clients and solve problems quickly and efficiently.
  • Ability to work in harmony, gain cooperation and assistance from a broad cross section of individuals, groups, organisations and staff.

It would be preferred but not essential for applicants to have the following additional qualifications:

  • Current Australian Teacher of Infant and Preschool qualification
  •  Current Australian Teacher of Adults qualification
  • Current Australian Teacher of Competitive Strokes qualification
  • Current Australian Teacher of Access and Inclusion qualification
  • AUSTSWIM and Royal Life Saving Swim Teacher Assessor 
  • Pool Lifeguard License

What’s on offer

6-month part-time term contract opportunity (till 30th April 2025). 

21 hours per week. 

We are offering an attractive annual remuneration from $80,284 to $88,414 plus 11.5% superannuation (Pro-Rata)

In addition, City of Parramatta also offer excellent employee benefits which include (Pro Rata): 

  • 14 weeks paid parental leave
  • Access to Long Service Leave after 5 years
  • Central Parramatta location (Public transport at our door, discounted parking)
  • Significant leave benefits (flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  • Learning and development opportunities
  • Health and wellbeing programs (Fitness Passport, Flu Shots and more) 

If you have any questions or would like to know more about Diversity at City of Parramatta, please email diversitycop@cityofparramatta.nsw.gov.au.

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

How to apply

Candidates must apply online attaching a cover letter addressing the position description. 

A Working with Children Check must be uploaded as part of your application.   

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.  

Applications close at 9pm on Monday 7/10/2024and will not be accepted through any other medium. 

Important additional information

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. 

This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test.

The City of Parramatta supports a Drug and Alcohol-free working environment, and employees may be subject to random testing as a result. 

Please, note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

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