Network Support Engineer

3 days ago

Artarmon, Australia TMLI Full time

Description

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.

We are seeking a skilled and motivated Network Support Engineer to join our Support Engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining our client’s network infrastructure to ensure optimal performance and security.

Key Responsibilities

  • Provide Level 2 remote and on-site support to a diverse range of customers.
  • Monitor network performance and troubleshoot issues to ensure minimal downtime.
  • Work with the project team to design, configure, deploy and support network solutions to meet business needs.
  • Implement and manage network security measures to protect against cyber threats.
  • Maintain documentation of network configurations, processes, and procedures.
  • Continuous process improvement and provide technical support and training to other team members.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Proven experience as a Network Engineer ideally in MSP or in a similar role
  • Strong knowledge of network protocols, routing, and switching
  • Cisco / Juniper Certifications eg CCNA, CCNP
  • Experience in troubleshooting and implementing firewall policies
  • Experience in supporting and managing Wireless solutions
  • Understand Windows Server features; DNS, DHCP, NPS, RADIUS etc
  • Excellent communication skills both verbal and written
  • Superior problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

Desired Skills

  • Familiar with some sort of Unified Threat Management Platform (Sophos, Cyberhound etc)
  • Experience with any of the companies in our scope - Juniper, Cisco, Extreme, Palo Alto, Meraki, Aruba, Aerohive, FortiGate
  • Understand the basic intricacies of virtual, private and public cloud networking
  • Experience in Load balancers

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Access to the latest technologies and tools.
  • Hybrid working arrangements
  • Company culture that fosters learning, training, mentoring and development programs

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