Experience Design Lead
3 days ago
- Design the digital and physical experiences for Australian Open fans
- Flexible work practices, ensuring a positive work-life balance
- Great perks including event tickets, onsite car parking and gym
Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s premier sports and entertainment event, the Australian Open (AO). Employing passionate innovators from around the world and with the value of imagination underpinning everything we do, we strive to create world-leading, iconic experiences for our fans, patrons, and players. To help us achieve this we are now looking for an Experience Design Lead to join our team on a six month parental contract.
We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.
Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
If you need assistance or adjustments to fully participate in the application process, please contact recruit@tennis.com.au.
About the role
Reporting to the Customer Experience Design and Strategy Manager, as the Experience Design Lead you'll lead research and design activities to understand user needs and create both digital and physical experiences to enhance the experience of Australian Open patrons and fans.
In this role you will:
- Evolve the AO experience leveraging human-centred design methodology to craft iconic, customer-led, personalised and accessible experiences to address our key customer segments.
- Lead research and design activities to understand user needs and create both digital and physical experiences that boost fan engagement and satisfaction.
- Collaborate with teams such as Product, Marketing, and Ticketing, advocating for customer-centric processes, and using design thinking methodologies to address and simplify complex challenges.
- Design solutions that will enhance the customer journey while aligning with business objectives and contributing to revenue growth.
- Plan, organise and facilitate workshops, scoping sessions, and other group activities with internal and external stakeholders.
- Human Centred Design thinking and stakeholder engagement, advocating across the organisation.
About you
What you will bring to the role:
- Significant experience (5+ years) in UX Research, Service Design, or UX Design with a strong research focus.
- Demonstrated experience utilising Figma and Adobe Creative Suite (desirable)
- Expertise and confidence in workshop facilitation and design walk-throughs with a variety of stakeholders, communicating design rationale clearly and effectively.
- Strong stakeholder management and professional business demeanour; demonstrating patience, ability to negotiate effectively within/outside of the organisation.
- Excellent written and verbal communication skills.
- Proven exposure to Agile, Lean and how design thinking works using these methodologies.
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
What’s to love
- Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
- Health & wellbeing activities through our Thrive program
- Onsite gym & tennis facilities
- Flexible working practices & free car parking
- Salary packaging & a range of discounts from our sponsorship partners
To Apply
If you think you’re up to the challenge, we’d love to hear from you A copy of the position description can be found HERE.
Please submit your resume, portfolio and cover letter via our online application system. Only applications submitted through our system will be considered.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.
-
Lead, Experience Design
3 weeks ago
Melbourne, Australia UniSuper Full timeAre you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...
-
Lead, Experience Design
1 week ago
Melbourne, Victoria, Australia UniSuper Full timeAre you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performanceThis role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines Service,...
-
Lead, Experience Design
1 week ago
Melbourne, Victoria, Australia UniSuper Full timeAre you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...
-
Lead, Experience Design
3 days ago
Melbourne, Australia UniSuper Full timeAre you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...
-
Experience Design Lead
2 weeks ago
Melbourne, Australia Tennis Australia Full timeDesign the digital and physical experiences for Australian Open fans - Flexible work practices, ensuring a positive work-life balance - Great perks including event tickets, onsite car parking and gym! Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver...
-
Experience Design Lead
2 weeks ago
Melbourne, Victoria, Australia Digitalent Internal Full timeCountry: AustraliaLocation: MelbourneContract: PermanentThe role will be working with a leading Strategic Design Agency on a long term project within a number of different industries.We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from cross-functional teams both within the...
-
Experience Design Lead
1 week ago
Melbourne, Victoria, Australia Tennis Australia Full timeDesign the digital and physical experiences for Australian Open fans Flexible work practices, ensuring a positive worklife balance Great perks including event tickets, onsite car parking and gymTennis Australia (TA) is one of the largest rights-holder, sport's governing body and media production houses in Asia-Pacific and each year we deliver Australia's...
-
Experience Design Lead
1 week ago
Melbourne, Victoria, Australia Property Exchange Australia Limited Full timeHi, we're PEXA We know you'll Google us before applying, so we'll keep this brief. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's worldfirst digital settlement platform has revolutionised the way we exchange...
-
Lead Experience Designer
1 week ago
Melbourne, Victoria, Australia AKQA Full timeExperience Designers at AKQA craft, concept, and deliver interfaces that make technology more natural and enjoyable to use. With expertise in design strategy, technology and brand, our design team of researchers, visual designers and user experience designers take a human-centred approach to create beautiful and meaningful brand experiences.As Lead...
-
Experience Leader
3 weeks ago
Melbourne, Australia GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Experience Leader
2 weeks ago
Melbourne, Australia GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Experience Leader
1 week ago
Melbourne, Victoria, Australia GrowPro Experience Full timeAbout usWe are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.Your functions Welcoming students in local coworking (includes airport pick up service) Negotiation with local partners (related to events and destination activities) Identifying...
-
Lead Consultant, Experience Design
2 weeks ago
Melbourne, Australia Capgemini Full timeJoining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on...
-
Lead Consultant, Experience Design
3 days ago
Melbourne, Australia Capgemini Full timeJoining frog means you’ll be joining the Pond. A global network of design studios, each with a thriving in-person and virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our...
-
Web Designer
3 weeks ago
Melbourne, Australia SML Design Full timeSML is an independent design company with a vast amount of experience throughout Australia and internationally. We are seeking a **Web Designer** which is extremely key to the business. The position, which is based in Melbourne, requires you to be passionate, enthusiastic and dedicated creating beautifully crafted brand experiences in the digital realm....
-
Experience Designer
2 months ago
Melbourne, Australia AKQA Full timeExperience Designers at AKQA craft, concept and deliver interfaces that make technology easier and more enjoyable to use. With expertise in design strategy, technology and brand, our design team of researchers, visual designers and user experience designers work with clients to create meaningful brand experiences. At AKQA, you'll work in an innovative and...
-
Experience Designer
1 week ago
Melbourne, Victoria, Australia AKQA Full timeExperience Designers at AKQA craft, concept and deliver interfaces that make technology easier and more enjoyable to use. With expertise in design strategy, technology and brand, our design team of researchers, visual designers and user experience designers work with clients to create meaningful brand experiences.At AKQA, you'll work in an innovative and...
-
Experience Design Lead
4 weeks ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 54777 **Department**: AC Business Owners Engagement **Division**: Australia Commercial **Location**: Melbourne About the role **Role type**: Permanent, full time **Role location**: 833 Collins Street, Docklands (Melbourne) We’re a big bank with a simple ambition — to improve the financial wellbeing of our customers. We believe that...
-
Experience Designer
1 week ago
Melbourne, Victoria, Australia Jb Hi-Fi Limited Full timeExperience DesignerApply now Job no: 510956Work type: Temporary Full TimeLocation: VIC - MetroCategories: Marketing & eCommerce About us Be a part of Australia's fastest growing and largest consumer electronics retailing group - over 200 stores and 13,000 employees. JB Hi-Fi is one of Australasia's largest and most trusted retailers. Specialising in...
-
Mechanical Design Engineer
2 months ago
Melbourne, Australia Lead Group Full timeJoin a dynamic team in Melbourne as they revolutionize the hydraulic pump industry. They're seeking a skilled Mechanical Design Engineer to contribute to all stages of product development. If you're passionate about creating mechanical components that redefine industry standards, they want to hear from you! Primary Objectives: Contribute to research,...
