Lead Consultant, Experience Design

2 weeks ago

Melbourne, Australia Capgemini Full time

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

As an experienced designer, you strive to ship experiences that inspire and exceed the expectations of our clients and their customers. Your work wins the hearts and minds of customers and stakeholders because you care about micro
- and macro-interactions alike.

You’ll work within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design. You’ll know design research techniques and service design methodologies to mould the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders. As an experienced designer, you will be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

What will you be doing?

You are responsible for the design of digitally enabled products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.

You are expected to represent depth in the craft of experience design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritise, and deliver experience design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.

Your fellow frogs will rely on you to:

- Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research ) collaboratively with the team
- Plan and execute system mapping, customer journeys, insights, and service specifications
- Analyse research data identifying and generating meaningful insights and behavioural patterns.
- Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience
- Facilitate workshops with heterogeneous groups of clients and stakeholders.
- Define and structure deliverables consistent with project goals
- Create presentations and design strategy documentations
- Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules
- Collaborate with product owners and leaders to drive product strategy and development roadmaps

We want you to have:

- Minimum of 5+ years’ experience designing complex service design systems for multiple touchpoints projects
- Minimum bachelor’s degree in service design, business design or a related design discipline
- Strong knowledge of user-centred design processes and passionate about solving complex Service and UX challenges
- Strong background in service and strategic design
- Strong skills in conducting and synthesising research into compelling and actionable insights and recommendations
- Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification
- A hands-on Service Designer with skills in visual and interaction design as well
- Excellent portfolio showcasing design solutions and strategic approaches
- Ability to facilitate workshops, set design sprints and hold seminars and training sessions
- Ability to communicate effectively with different audiences from entry level to executive
- A solid competency in storytelling and public speaking
- Attention to details and organised approach
- Ability to understand the impact of technology on design deliverables
- Strong interpersonal and client management skills
- A background in visual and UX design will be considered as a plus

Application Instructions

Equal Opportunities at frog

frog is an Equal Opportunity Employer enc

  • Lead, Experience Design

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...

  • Experience Design Lead

    1 week ago

    Melbourne, Victoria, Australia Digitalent Internal Full time

    Country: AustraliaLocation: MelbourneContract: PermanentThe role will be working with a leading Strategic Design Agency on a long term project within a number of different industries.We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from cross-functional teams both within the...

  • Lead, Experience Design

    1 week ago

    Melbourne, Victoria, Australia UniSuper Full time

    Are you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performanceThis role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines Service,...

  • Lead, Experience Design

    1 week ago

    Melbourne, Victoria, Australia UniSuper Full time

    Are you ready to take on new challenges, drive excellence and shape UniSuper's success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...

  • Lead, Experience Design

    23 hours ago

    Melbourne, Australia UniSuper Full time

    Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance  This role sits within the Experience Design function of the Digital & CX team who are a small, cross-discipline design practice that combines...

  • Lead Consultant, Experience Design

    4 weeks ago

    Melbourne, Australia Capgemini Full time

    Joining frog means you’ll be joining the Pond. A global network of design studios, each with a thriving in-person and virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our...

  • Lead Consultant, Experience Design

    20 hours ago

    Melbourne, Australia Capgemini Full time

    Joining frog means you’ll be joining the Pond. A global network of design studios, each with a thriving in-person and virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our...

  • Experience Design Lead

    1 week ago

    Melbourne, Australia Tennis Australia Full time

    Design the digital and physical experiences for Australian Open fans - Flexible work practices, ensuring a positive work-life balance - Great perks including event tickets, onsite car parking and gym! Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver...

  • Experience Design Lead

    1 week ago

    Melbourne, Victoria, Australia Tennis Australia Full time

    Design the digital and physical experiences for Australian Open fans Flexible work practices, ensuring a positive worklife balance Great perks including event tickets, onsite car parking and gymTennis Australia (TA) is one of the largest rights-holder, sport's governing body and media production houses in Asia-Pacific and each year we deliver Australia's...

  • Experience Design Lead

    23 hours ago

    Melbourne, Australia TENNIS AUSTRALIA Full time

    Design the digital and physical experiences for Australian Open fansFlexible work practices, ensuring a positive work-life balanceGreat perks including event tickets, onsite car parking and gym!Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s...

  • Experience Design Lead

    1 week ago

    Melbourne, Victoria, Australia Property Exchange Australia Limited Full time

    Hi, we're PEXA We know you'll Google us before applying, so we'll keep this brief. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's worldfirst digital settlement platform has revolutionised the way we exchange...

  • Lead Experience Designer

    1 week ago

    Melbourne, Victoria, Australia AKQA Full time

    Experience Designers at AKQA craft, concept, and deliver interfaces that make technology more natural and enjoyable to use. With expertise in design strategy, technology and brand, our design team of researchers, visual designers and user experience designers take a human-centred approach to create beautiful and meaningful brand experiences.As Lead...

  • Lead Consultant

    2 months ago

    Melbourne, Australia Crew Talent Advisory Full time

    Company Description This client is a professional services firm that helps clients transform their own services and processes by understanding them, connecting them to the customer experience, and identifying opportunities for simplification and improvement. In short, they design services by connecting customers, processes and technology. Come on board as...

  • Lead Consultant

    3 weeks ago

    Melbourne, Australia Crew Talent Advisory Full time

    Company Description This client is a professional services firm that helps clients transform their own services and processes by understanding them, connecting them to the customer experience, and identifying opportunities for simplification and improvement. In short, they design services by connecting customers, processes and technology. Come on board as...

  • Experience Leader

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Consultant - Experience Design

    2 weeks ago

    Melbourne, Australia Capgemini Full time

    Joining frog means you’ll be joining the Pond. A global network of design studios, each with a thriving in-person and virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia GrowPro Experience Full time

    About usWe are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.Your functions Welcoming students in local coworking (includes airport pick up service) Negotiation with local partners (related to events and destination activities) Identifying...

  • Design Lead

    1 week ago

    Melbourne, Victoria, Australia RHL Full time

    Victoria - Melbourneup to $130000 per annum, SuperPermanentDesign Job Reference /001Design Lead***MelbourneSalary $120,000 to $130,000 p.a. plus Super + BenefitsPermanent, full timeAward-winning, technology-led design consultancy, based in Melbourne is looking for a mid-level or senior designer to lead a design team of five, comprising Industrial Design,...

  • Design Assistant

    2 months ago

    Melbourne, Australia Permanser Consultant Full time

    Our high quality, boutique childrenswear client is looking for a Design Assistant to join the team on a full-time basis. You will be responsible for: - Assisting the Senior Designer in creating and developing apparel/accessory ranges. - Assisting with trend forecasting/research and developing mood boards - Product development including set up of...