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Experience Design Lead

1 month ago

Melbourne, Australia Tennis Australia Full time

Design the digital and physical experiences for Australian Open fans
- Flexible work practices, ensuring a positive work-life balance
- Great perks including event tickets, onsite car parking and gym

Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s premier sports and entertainment event, the Australian Open (AO). Employing passionate innovators from around the world and with the value of imagination underpinning everything we do, we strive to create world-leading, iconic experiences for our fans, patrons, and players. To help us achieve this we are now looking for an Experience Design Lead to join our team on a six month parental contract.

We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

Reporting to the Customer Experience Design and Strategy Manager, as the Experience Design Lead you'll lead research and design activities to understand user needs and create both digital and physical experiences to enhance the experience of Australian Open patrons and fans.

In this role you will:

- Evolve the AO experience leveraging human-centred design methodology to craft iconic, customer-led, personalised and accessible experiences to address our key customer segments.
- Lead research and design activities to understand user needs and create both digital and physical experiences that boost fan engagement and satisfaction.
- Collaborate with teams such as Product, Marketing, and Ticketing, advocating for customer-centric processes, and using design thinking methodologies to address and simplify complex challenges.
- Design solutions that will enhance the customer journey while aligning with business objectives and contributing to revenue growth.
- Plan, organise and facilitate workshops, scoping sessions, and other group activities with internal and external stakeholders.
- Human Centred Design thinking and stakeholder engagement, advocating across the organisation.

About you
- What you will bring to the role:_
- Significant experience (5+ years) in UX Research, Service Design, or UX Design with a strong research focus.
- Demonstrated experience utilising Figma and Adobe Creative Suite (desirable)
- Expertise and confidence in workshop facilitation and design walk-throughs with a variety of stakeholders, communicating design rationale clearly and effectively.
- Strong stakeholder management and professional business demeanour; demonstrating patience, ability to negotiate effectively within/outside of the organisation.
- Excellent written and verbal communication skills.
- Proven exposure to Agile, Lean and how design thinking works using these methodologies.
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.

What’s to love
- Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
- Health & wellbeing activities through our Thrive program
- Onsite gym & tennis facilities
- Flexible working practices & free car parking
- Salary packaging & a range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you A copy of the position description can be found

HERE

- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on

LinkedIn

to stay up to date on the latest news and opportunities.