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Assistant Operations Manager

2 months ago

Carlton, Australia Melbourne Business School Full time
  • Full-time, permanent position 
  • Attractive salary package on offer
  • Convenient City-edge Carlton location

About Us

At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific Region, to be the first choice of students and clients seeking award and non-award educational experiences, and to be esteemed globally as a leading supplier of academic and business research.

The Opportunity

A new and exciting opportunity now exists to manage & deliver front office, MBS events, facilities and print room services at the School to a level that reflects the School’s global standing.  The position is the primary interface between the Operations team and key MBS stakeholders (internal clients) and as such will be responsible for providing professional venue and event operational support to ensure the smooth running of the School. This also includes management of a highly effective facilities team to ensure the overall presentation and maintenance of the School is at a consistently high standard. 

The position manages a varied team including Reception, Facilities and Bookings across a 7-day week.  As the successful candidate, you will work closely with various stakeholders across the School to ensure that service delivery is maintained at a superior standard.  

Some key accountabilities will also include:

  • Maintaining an effective, skilled and welcoming FOH team (reception and concierge) including scheduling, recruitment, training and general supervision
  • Lead the daily briefing with catering and facilities staff and ensure specific events and functions information is effectively communicated
  • Management of all hotel and meeting room reservations to maximise capacity and increase productivity, whilst coordinating with the School’s academic calendar and teaching delivery needs
  • End to end coordination of bookings for all School events, short courses, custom and degree programs
  • Participation in project planning to significant School events, graduation, reunion events etc
  • Supporting the conference team
  • Working with the General Manager – Operations to ensure financial objectives are achieved 
  • Management and delivery of facility support services, including print services to all School staff, students and where appropriate, visitors
  • Management of facilities and security rosters
  • Triaging of helpdesk and facilities requests and escalating to third-party contractors as required
  • Management and administration of the access control system and associated vendors for secure keys and doors
  • Ensuring that the Facilities, building maintenance, capital works and associated budgets are controlled and managed as agreed
  • Supervision of the facilities, reception and bookings teams to enable continuous improvement

About you

As a dynamic and highly organised leader, you will bring to us significant experience gained in either a venue operations or event management capacity including some exposure to supervising a facilities function.  Your understanding of and demonstrated experience in contract management and associated service delivery levels will be greatly beneficial.  

What’s on offer

We value our people and ensure that we can reward you with more than just a salary and our benefits include:

  • Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisions
  • Flexible work options
  • Subsidised gym membership, health and wellbeing programs and regular social events
  • Access to world-class learning and development programs at a discounted rate
  • A workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinct
  • Working alongside talented and supportive colleagues who are passionate about innovation and creativity

To apply, please submit your application including a covering letter and a current CV asap. Applications will be reviewed on a rolling basis until a successful appointment is made.