Global VP of Customer Success
3 weeks ago
What will I be doing
Be the primary advocate for our customers, ensuring their success and satisfaction with our platform Develop and execute a global customer experience strategy in alignment with our company goals Lead, mentor and manage our global Customer Success and Onboarding teams Oversee the customer journey, from onboarding to ongoing support and renewal, ensuring a seamless and positive experience at each touchpoint Gather and analyse customer feedback to identify areas for improvement in products, services, or processes, and collaborate with relevant departments to implement necessary changes Work closely with Sales, Marketing, Product and Engineering and other relevant departments to align efforts and ensure a consistent and cohesive customer experience Define and monitor key performance indicators to measure the success of customer experience initiatives
What do I need
10+ years of relevant experience, with a proven track record of success as a CS leader of leaders Demonstrated ability to build and scale high-performing CS teams, ideally from a PLG SaaS company Having deep expertise in working across different customer segments, in particular Enterprise level accounts Experience leading both first and second line leaders, acting as a mentor to all levels of management You use data, empathy and good judgement to guide your approach to solving problems Strong strategic thinking and business acumen, with the ability to translate market insights into actionable customer strategies Exceptional communication, negotiation, and presentation skills Results-oriented mindset with a focus on driving customer value and revenue growth Contract negotiation and revenue forecasting experience Deep understanding of SaaS business models, customer lifecycle management, and customer success strategies Experienced in CS/sales process, methodologies and frameworks Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity
More than a job
Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office benefits
In-house Culinary Crew serving up daily breakfast, lunch and snacks Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt global offsite On-site gym, table tennis, board games, books library, and pet-friendly offices We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. You can find out more about life at SafetyCulture via , , and .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.-
Global VP of Customer Success
1 week ago
Sydney, Australia SafetyCulture Full timeAs we continue to rapidly scale a newly created opportunity has arisen for an experienced Global VP of Customer Success to join our Go-To-Market leadership team. In this role, you’ll have an exciting opportunity to bring together our CS teams under one leader to unify our customer experience journey. You will be responsible for the vision and strategy of...
-
Associate / Vp
1 month ago
Sydney, Australia Kenbury Consulting Full timeOpportunity at Associate to VP - Global reach - Sydney based Due to continued deal flow in 2023, an opportunity has arisen at the Associate to VP ranks and work with senior leadership in the execution of public market M&A transactions. To find out more or explore opportunities in the market, get in touch with Tim for a confidential discussion on 0402 429...
-
Customer Success Manager
6 days ago
Sydney, Australia Reveal Full time**Position**:Customer Success Manager **Reports To**:VP Customer Success*** **Location**:Sydney, Australia **Job Overview** The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives...
-
Customer Success Manager
4 weeks ago
Sydney, Australia Novum Global Full timeBecome an expert in market leading legal generative AI software and work closely with law firms and corporate legal teams to understand their use cases and pain points; - Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients; - Support deal close by overseeing the establishment and successful...
-
Customer Success Specialist
1 month ago
Sydney, Australia Teletrac Navman Full time. If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction...
-
Manager, Customer Success
6 days ago
Sydney, Australia Basware Full timeManager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...
-
Customer Success Representative
4 weeks ago
Sydney, Australia Advance Careers Full timeWork for a Global leading SaaS company - Great company culture - Can be based in Melb, Syd, Bris or Adel Company Our client is a global leading SaaS company that provides insights and analytics to help people make critical business decisions that impact the agriculture, renewable energy, trading, and weather industries. **Job Description**: - Serves as...
-
Customer Success Specialist
4 weeks ago
Sydney, Australia Teletrac Navman Full timeTeletrac Navman is a software-as-a-service** (SaaS)** provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. As an integral part of the Customer Success team, you will be based in Sydney, Australia. This is a hybrid role that will require you to be in the office some days, but...
-
Customer Success Advocate, Anz
4 weeks ago
Sydney, Australia Algolia Full timeAt Algolia, we're looking for a Customer Success Advocate (Renewals Manager) who is responsible for high volume / low touch engagements with a dedicated portfolio of customers with the Australia & New Zealand regions. As a CSA, you will engage with each customer proactively to identify risk and expansion potential. You are also responsible for ensuring each...
-
Manager, Customer Success
1 week ago
Sydney, Australia Basware Full timeJob Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...
-
Customer Success Specialist
4 weeks ago
Sydney, Australia CircuIT Recruitment Group Full timeLeaders in tech-charity - Top tier office space - Clear career progression path My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events...
-
Customer Success Manager
4 weeks ago
Sydney, Australia Novum Global Full timeDo you want to advance your career by working for a leading Cybersecurity software company to drive security and protection for mid-sized Australian enterprises? **Successful applicants will have the following**: + Strong focus on developing clients' cybersecurity awareness in preventing cyberattacks while countering these threats by extending clients'...
-
Manager, Customer Success
4 weeks ago
Sydney, Australia N-able Full timeWhy N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...
-
Customer Success Specialist
1 month ago
Sydney, Australia The Green Recruitment Company Full timePosted 15 April 2024 Salary Competitive Salary (DOE) LocationSydney Job type Permanent Discipline Renewable Energy & Infrastructure ReferenceDO-CSS-15APR24 Contact NameDarcy Owen **Job title**: Customer Success Specialist **Location**: Sydney, New South Wales, Australia (On-site) The Green Recruitment Company is seeking an entrepreneurial individual...
-
Customer Success Specialist
1 month ago
Sydney, Australia Vontier Full timeJOB DESCRIPTION . If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring...
-
Customer Success Manager
1 month ago
Sydney, Australia Wix Full timeCompany Description Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that...
-
Customer Success Manager
1 month ago
Sydney, Australia Wix Full time**What you'll do**: Be responsible for Wix’s largeLargest strategic accounts relationships, and work with diverse internal teams across the organization Learn customers’ technical and business environments to take full responsibility for customer growth and partnership success as defined by performance metrics and agreed KPI’s Master the platform...
-
Customer Success Manager
1 month ago
Sydney, Australia Vertice Full timeVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators. Founded by two brothers, Roy and Eldar Tuvey, with a successful...
-
Product Manager – Global Trade Regulations
1 month ago
Sydney, Australia WiseTech Global Full timeAre you passionate about tackling complex industry challenges? At our Sydney Head Office, we're home to approximately 30 dynamic teams dedicated to unraveling intricate industry problems. Currently, we're on the lookout for a seasoned expert in Global Trade Regulations to spearhead the development of compliance software for our flagship product, CargoWise....
-
Product Manager – Global Trade Compliance
1 month ago
Sydney, Australia WiseTech Global Full timeAre you passionate about tackling complex industry challenges? At our Sydney Head Office, we're home to approximately 30 dynamic teams dedicated to unravelling intricate industry problems. Currently, we're on the lookout for a seasoned expert in Global Trade Regulations to spearhead the development of compliance software for our flagship product, CargoWise....