Operations Support Assistant

3 months ago

Joondalup, Australia AMA Collision Full time

ASX Listed Organisation and leading Collision repairer
- Permanent, full-time position, Monday to Friday
- Become part of our support team and advance your career

**Do you want the opportunity to build your career in a caring team that knows how to do quality work and have fun together?**

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.

**The Opportunity**:
We are seeking a highly adaptable Operations Support Assistant to join our AMA Collision WA team.

Reporting to the State Area Manager, in this dynamic role, you will be responsible for providing administration and relief support in various roles such as Customer Service, Vehicle Estimators and Centre Managers as needed.

This is a permanent, full-time role that will be based at one of our various WA repair centres with flexibility and travel required to other various sites as needed in our AMA Collision WA network.

**Role responsibilities**:

- Providing end to end administrative support to the Area and Hiring Managers including invoicing and insurance related enquiries and processes.
- Providing temporary coverage for Customer Service Officers, Vehicle Estimators, and Site Managers as needed.
- Collaborating with the operations team to facilitate staff training and development programs.
- Assisting in the implementation and maintenance of standardised processes to drive operational efficiency across all sites.
- Conduct audits on quality, service delivery and systems.
- Assist and support operational teams in the preparation of monthly Forecasts and Budgets
- Monitor and report on repair centres’ performance and develop long and short term KPI’s.
- Work with the wider AMA People and Technology Team to ensure current and accurate information management.

**Does this sound like you?**
- Proven experience in the automotive repair industry or a related field is preferred.
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Strong organisational skills and ability to meet strict deadlines
- Ability to adapt quickly to various roles and responsibilities as required
- Proficiency in managing job invoicing and process optimization.

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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